Assistant Community Association Floater

Position Summary

The Assistant Community Association Manager supports the day-to-day operations of assigned community associations. This role assists the Community Association Manager with homeowner communication board support vendor coordination compliance tracking administrative follow-up meeting preparation and general community operations.

This position helps ensure that associations receive responsive service accurate communication organized records and consistent operational support. The Assistant Community Association Manager may provide onsite coverage and support during manager absences community transitions special projects or periods of increased operational need.

Essential Job Functions

• Supports the Community Association Manager and Regional Director of Community Management in providing service to associations boards residents vendors and internal team members.
• Assists with daily community operations homeowner inquiries board requests administrative follow-up and general association support.
• Provides prompt courteous and professional service to residents guests vendors board members and fellow associates.
• Assists with preparation of board meeting membership meeting and committee meeting materials.
• Attends board meetings membership meetings committee meetings inspections vendor meetings and financial review meetings as needed.
• Assists with the preparation and coordination of meeting agendas management reports board packets minutes notices and action item follow-up.
• Tracks and maintains association records compliance records corporate records financial documents governing documents contracts insurance documents and recorded membership documents.
• Assists with homeowner communications community notices email updates website updates newsletters and other association correspondence.
• Helps coordinate vendor access vendor proposals work orders service requests contracts and follow-up on maintenance items.
• Assists with RFP preparation bid collection bid summary packages and board review materials.
• Supports annual budget preparation by gathering information tracking requests assisting with schedules and coordinating with accounting and management.
• Assists with violation tracking compliance inspections architectural review coordination owner correspondence and follow-up with residents as directed.
• Helps monitor common areas and reports maintenance landscaping irrigation janitorial access control amenity or vendor-related concerns.
• Supports new account transitions onsite administrative setup document organization and community process implementation as needed.
• Provides onsite operational support and coverage during the Community Association Managers absence due to vacation illness vacancy transition or business need.
• Exercises sound judgment in handling resident concerns board requests vendor communication and operational matters.
• Escalates sensitive legal financial personnel or high-risk matters to the Community Association Manager Regional Director or Vice President of Community Management.
• Maintains an active Florida CAM license and participates in continuing education required for the role.
• Performs other duties as assigned.
• Local travel is required with occasional overnight travel based on business needs.

Qualifications

• Minimum of two years of experience working in community association management property management hospitality customer service administration or a closely related field.
• Experience in large-scale amenities or hospitality-driven communities preferred.
• Active and current Community Association Manager license in the State of Florida required.
• Ability to support multiple communities managers boards and priorities.
• Strong customer service skills and ability to communicate professionally with residents board members vendors and team members.
• Must have reliable transportation as this position may require travel between communities offices and meeting locations.
• Must be able to successfully perform the essential job functions of the position.

Education / Certificates / Licenses / Training

• High school diploma required.
• Bachelors degree preferred.
• Active Florida CAM license required.
• Must meet all local and state requirements for the position.

Job Knowledge Skills and Ability Requirements

• Strong verbal and written communication skills.
• Ability to communicate clearly in one-on-one small group board and resident settings.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks deadlines and follow-up items.
• Ability to prioritize work and adjust to changing community needs.
• Strong problem-solving skills and sound professional judgment.
• Proficient in Microsoft Office 365 including Outlook Word Excel PowerPoint and Teams.
• Ability to learn and use community management software accounting platforms work order systems and homeowner communication platforms.
• Professional demeanor and ability to handle sensitive resident and board matters with discretion.
• Ability to work independently while keeping leadership informed.
• Must show initiative and a desire to grow professionally within community association management.

Physical Requirements

• Must be ambulatory and have the ability to walk reach maintain balance sit stoop or kneel. Must be able to carry or lift at least 20 pounds and move objects weighing up to 50 pounds. Must have sufficient vision hearing and mobility to successfully perform the essential job functions.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.