Assistant Center Manager

BALLAST WAX EUROPEAN WAX CENTER

Assistant Center Manager

Lead from the floor. Grow into more.

4080 Washington Rd McMurray PA 15317 In-Person Full-Time Competitive Pay Bonuses

THE OPPORTUNITY

Youre ready for more than a title. Youre ready to lead.

As an Assistant Center Manager at European Wax Center youre the heartbeat of the floor. You coach the team own the guest experience drive sales and step in as the leader-on-duty when it counts. This is a role for someone who already leads - formally or not - and is ready to do it with real responsibility and a clear path to more.

Were Ballast Wax a fast-growing multi-unit EWC franchisee. Were building from within and we want ACMs who are excited about the beauty and wellness industry passionate about guest care and hungry to grow into Center Managers and beyond.

WHAT YOULL DO

Guest Experience

• Set the tone for every guest interaction - warm professional and consistent
• Proactively address concerns and resolve issues before they escalate
• Ensure every guest leaves feeling confident theyll come back

Sales & Goal Achievement

• Lead by example in educating guests on Wax Passes products and services
• Motivate and coach the team to hit individual and center KPIs
• Stay sharp on promotions product launches and brand updates
• Support local marketing and community engagement efforts

Team Leadership & Culture

• Coach Guest Service Associates and Wax Specialists on the floor daily
• Help onboard new team members and create a welcoming environment
• Hold the standard - service professionalism accountability - in the CMs absence
• Act as point of contact and decision-maker when leading the shift solo

Center Operations

• Own opening and closing procedures with precision
• Ensure cleanliness sanitation and presentation standards are never compromised
• Support accurate POS transactions and guest profile management
• Assist with daily admin tasks inventory and reporting

WHO YOU ARE

You dont wait to be asked. You lead because its just who you are.

• Youve worked in a guest-facing role for 2 years - beauty spa retail hospitality or similar - and youre genuinely good at it.
• Youve led even if it wasnt your official title. Youve trained a new hire run a shift solo handled an escalation or stepped up when it mattered.
• Youre comfortable recommending products and services. You dont hard-sell - you educate. Guests trust you and it shows in the numbers.
• You know how to coach someone whos struggling without making it feel like a punishment. You lead with empathy and hold the bar.
• You genuinely love the beauty and wellness industry. You have a personal skincare or waxing routine follow the space and want to build a career in it.
• Youre available when guests are - evenings weekends (one shift not both) flexible weekday hours. Reliable transportation .

WHAT WE OFFER

Compensation & Bonuses

• $16.00/hr base
• Monthly performance bonuses tied to team and center goals
• Goals are realistic - our teams hit them
• Commission on personal sales - rewarded for leading from the front

Growth & Career Path

• Structured path from ACM to Center Manager and beyond
• 30-60-90 day onboarding with mentorship from your Center Manager
• Ongoing training coaching and development support

Work-Life Balance

• 2 weeks PTO after first 90 days
• Consistent shift structure - one weekend shift not both

Benefits

• Medical insurance (55% employer contribution)
• Supplemental insurance benefits
• 401(k) with employer match
• Paid Time Off

OUR HIRING PROCESS

Three steps. No runaround.

• Step 1 - Video Interview: A real conversation about your experience style and what youre looking for.
• Step 2 - Experience the Center: Come in as a guest. See what were about from the inside.
• Step 3 - Mutual Fit Decision: If it clicks for both sides lets grow together.

OUR VALUES

CONFIDENCE: We model it. EMPOWERMENT: We create it. BALANCE: We protect it.

ABOUT BALLAST WAX

Were a multi-unit EWC franchisee with 32 centers and growing. Our mission is to transform centers into hubs of empowerment - for our team and our guests. We bring the strength of a national brand with the care and commitment of a local business.

This role is offered by Ballast Wax Services LLC an independent franchisee of European Wax Center. Ballast Wax is an equal opportunity employer and does not discriminate based on race color religion age sex national origin disability veteran status sexual orientation gender identity or any other protected characteristic.

Learn more: Experience:

Manager