Asset Technician
Job Location:
Job Location:
Alexandria, VA - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
2 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst and Asset Technicianwith the ability to work in a challenging consultative and collaborative team environment in Alexandria VA. This position is onsite and full-time Monday through Friday.
Description:
The successful candidate will be responsible for Tier II and Asset support of an environment composed Intel based PC and Apple workstations and several custom business applications. The candidate will be responsible for assisting customers when they call or walk into the customer service center remotely or at the customers candidate shall be prepared to perform the resolution of workstation issues (diagnosis/remediation application install/configuration/removal performance analysis/tuning). Where required the Tier II candidate will escalate to the eBusiness team for a more detailed level of support. The Tier II will consult with appropriate manufacturers where required in coordination with the business.
Description:
The successful candidate will be responsible for Tier II and Asset support of an environment composed Intel based PC and Apple workstations and several custom business applications. The candidate will be responsible for assisting customers when they call or walk into the customer service center remotely or at the customers candidate shall be prepared to perform the resolution of workstation issues (diagnosis/remediation application install/configuration/removal performance analysis/tuning). Where required the Tier II candidate will escalate to the eBusiness team for a more detailed level of support. The Tier II will consult with appropriate manufacturers where required in coordination with the business.
Qualifications:
- Bachelors degree and 3 years of experience Associates degree and 5 years of experience or High School diploma and 7 years of experience.
- Experience in IT support compliance management or regulatory affairs.
- Strong troubleshooting and technical skills.
- Knowledge of relevant regulations and standards.
- Proficiency with support ticketing systems auditing tools and compliance management tools including ServiceNow.
- Excellent communication and training abilities.
- Strong analytical and documentation skills.
Required Skills:
- Hardware/Application Support (Diagnosis/Remediation Access (password) Reset Application
- Install/Configuration/Removal Performance Tuning)
- Incident/Request (Analysis Documentation)
- Workstation Imaging/Reimaging
- Mobile Device Management (Provision Reset Remote Wiping)
- Printer Support (Setup Toner/Parts Replacement Queue Setup Diagnosis/Remediation)
- Root Cause Analysis
- Active Directory Management
- Miscellaneous Support (Email Meeting Room Video Teleconferencing Moves Large Data Moves)
- Effective written and oral communication skills
Desired Skills:
- ITIL Service Management
- Policy Analysis
- Workstation Patching/Testing
- Desktop Engineering
- CRM/Ticketing/ACD Systems
- Release Management
- Knowledge Management
Responsibilities:
- Technical Support:
- Provide technical support for NSF-owned IT hardware assets including workstations and mobile devices.
- Troubleshoot and resolve hardware-related issues.
- Assist with hardware installations upgrades and repairs particularly during the technical refresh cycle.
- Document support activities and resolutions using ServiceNow.
- Coordinate with other IT teams to ensure timely support.
- Compliance and Auditing:
- Conduct audits of NSF-owned IT hardware assets to ensure compliance with policies and regulations.
- Verify the accuracy of asset records and documentation using ServiceNow.
- Identify discrepancies and provide recommendations for improvement.
- Develop and implement audit plans and schedules.
- Report audit findings to management and relevant stakeholders.
- Ensure that IT hardware asset management practices comply with internal policies and external regulations.
- Develop and enforce compliance guidelines and procedures.
- Conduct regular reviews and assessments to ensure ongoing compliance.
- Report compliance status and issues to senior management.
- Provide training and guidance on compliance requirements to relevant staff.
Required Experience:
Manager
