Asset Recovery Specialist

Asset Recovery Specialist

Overview

The primary responsibility of the Asset Recovery Specialist is to ensure prompt return of Industrial Scientific Assets. The overall goal is to provide the best customer service to internal and external customers every transaction every time.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Assist customers to ensure prompt return of Industrial Scientifics assets

Review and analyze customer accounts to ensure contract billing and customer assets are in sync

Construct invoicing requests for unreturned assets working with Accounting Department as needed

Document customer information from phone calls/emails

Track unresolved asset cases and provide updated information regarding contact with the customer

Provide quality telephone and email support with a high degree of customer service and timeliness

Must be able to approach all customer-related situations in a professional and courteous manner with an emphasis on customer satisfaction and retention.

Maintain monthly reports documenting Industrial Scientifics assets that are due for return

QUALIFICATIONS REQUIRED:

Associate degree or equivalent work experience in accounting or related field

Knowledge of or experience with customer service management systems and tools

Proficiency with Microsoft Office products

Excellent verbal and written communication skills along with pleasant demeanor

Strong attention to detail flexibility and the ability to work independently as well as within a team setting

QUALIFICATIONS PREFERRED:

Experience with Salesforce CRM

Customer support representative experience

Account management or sales support experience

Working knowledge of Industrial Scientific products or gas detection equipment