Asset Protection Agent

What You Will Do
Coach and train associates and leaders on shrink awareness theft deterrence and customer service programs.
Partner with Store and AP Leadership to identify theft trends develop action plans and promote awareness initiatives.
Deliver SMART customer service and ensure associates have the resources to do the same.
Maintain a safe clean and secure store environment by monitoring entrances exits and high-risk areas.
Monitor activity through surveillance reporting and exception-based tools to detect theft fraud and policy violations.
Conduct external theft apprehensions and interviews in accordance with laws and company policy.
Investigate and resolve criminal activity maintain case files and support law enforcement and court proceedings.
Assist in internal investigations and provide evidence when needed.
Validate store security measures (e.g. locks gates alarms) and respond to EAS and emergency exit triggers.
Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
Respond effectively to potentially violent situations ensuring safety and composure.
This role may be assigned additional duties and responsibilities in support of business needs.

Minimum Qualifications
High School Diploma and 1-2 Years relevant work experience (e.g. security retail investigations loss prevention)
Coach and train associates and leaders on shrink awareness theft deterrence and customer service programs
Ability to stand sit and perform job duties for extended periods
Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance
Generally scheduled for 40 hours per week; additional hours may be required based on business needs
Requires morning afternoon and evening availability on any day of the week
If the state or local municipality requires a salesperson license for this position you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position
National certified training program (e.g. Wicklander-Zuwalski or Reed training)
Professional accreditation (e.g. APQ APC) or equivalent experience

Preferred Skills/Education
Associate degree in Psychology Criminal Justice or related field
1-2 Years experience conducting retail investigations
1-2 Years experience using physical security systems (CCTV EAS)
Experience investigating Organized Crime and asset protection cases
Investigating Organized Crime and asset protection cases

Starting rate of pay may vary based on factors including but not limited to position offered location education training and/or experience. For information regarding our benefit programs and eligibility please visit

Associate Benefits (

• Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates tailored for many different lifestyles. Our benefits range from health vision and dental insurance to paid vacation tuition assistance and parental and family-building benefits. Plus we offer learning and development opportunities to help our associates grow their skills and achieve their goals.
• Health Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role tenure and locality including vacation holidays sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge work/life services and no-cost counseling for all kinds of needs
• Education support programs including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowes Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses enrollment in Lowes Employee Stock Purchase Plan and/or deferred compensation plan and grant awards

About Lowes

Lowes Companies Inc. (NYSE: LOW) is a FORTUNE100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowes employs approximately 300000 associates and operates over 1750 home improvement stores 540branches and 120distribution centers. Based in Mooresville N.C. Lowes supports the communities it serves through programs focused on creating safe affordable housing improving community spaces helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information visit.

Lowes is an equal opportunity employer and administers all personnel practices without regard to race color religious creed sex gender age ancestry national origin mental or physical disability or medical condition sexual orientation gender identity or expression marital status military or veteran status genetic information or any other category protected under federal state or local law.