Artificial Intelligence Fluency Manager

Job Posting:

Since 1953 Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure better homes and better businesses. We exist to make our customers complex projects simple successful and sustainable. We proactively solve problems adapt and grow to continuously serve our customers communities and each other. Ferguson a Fortune 500 company is proud to provide best-in-class products service and capabilities across the following industries: Commercial/Mechanical Facilities Supply Fire and Fabrication HVAC Industrial Residential Trade Residential Building and Remodel Waterworks and Residential Digital Commerce. Ferguson has approximately 36000 associates across 1700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of at a company you can believe in.

The AI Fluency Manager leads Fergusons AI adoption and capability-building efforts by overseeing the strategy development and execution of enterprise AI learning programs including the AI Ambassador Program. This role is responsible for building the training engagement and community frameworks that help associates confidently use AI to drive business impact across the organization. As a key member of Fergusons AI transformation team the AI Fluency Manager will help establish and scale AI enablement. Initially this role will directly lead both AI fluency and ambassador program activities transitioning to people leadership as dedicated team members are added. This position is expected to manage at least two direct reports in the near term including the AI Ambassador Program Owner and AI Fluency Program Manager while continuing to shape the long-term vision for AI learning adoption and engagement across Ferguson.

Location: This is a Hybrid role based out of our HQ location in Newport News VA in accordance with our Flex schedule; 3 days office / 2 days remote.

Duties and Responsibilities:

• Own the strategy and roadmap for Fergusons AI fluency programs spanning awareness literacy capability and mastery levels across associate segments
• Recruit develop and support the AI Ambassador Program and Network across functions and geographies including near-term ownership of Ambassador Program Owner responsibilities
• Design and maintain the AI Fluency Training strategy in partnership with Ferguson Academy leaning on Microsoft (Copilot) and Google (Gemini) for tool-specific content while keeping Ferguson-specific fluency in-house
• Own internal storytelling for AI adoption build and manage the AI Success & Wins repository and amplify wins in language that resonates with Fergusons culture
• Partner with leaders and AI Ambassadors to surface use cases and drive grassroots adoption at the point of work
• Perform AI Fluency Program Manager functions in the near term cohort scheduling licensing coordination for training participants AI tooling expansion training etc.
• Support role-based AI playbooks (prompt libraries by role etc.) in partnership with business experts and functional leads
• Track and report on fluency program participation engagement and Ambassador Network health for AI Council and leadership updates
• Represent Adoption & Enablement in cross-functional planning on fluency training and adoption strategy

Qualifications and Requirements:

• 5-7 years in learning & development community/program management or guiding organizational transitions
• Prior people-management experience including hiring performance management coaching and developing direct reports
• Demonstrated success building and running a grassroots network community or champion/ambassador program at scale
• Experience designing enterprise-wide learning programs that measurably changed how people work
• Strong facilitation storytelling and internal communications skills
• Comfortable working across long-term planning hands-on day-to-day execution and people leadership simultaneously
• Track record working with frontline and distributed populations not solely corporate headquarters
• Experience using enterprise AI tools such as Microsoft Copilot Gemini or Claude preferred.
• Comfortable representing AI Enablement leadership in cross-functional and executive settings.
• Strong business judgment discretion and professional maturity.
• Naturally proactive and solution-oriented in evolving less-defined environments.

Desired:

• Direct experience with AI/ML tool adoption or enterprise AI platform rollouts
• Familiarity with Organizational Change Management frameworks (Kotter ADKAR Bridges)
• Experience partnering with L&D/training organizations including train-the-trainer models
• Experience forming a team from the ground up including writing job descriptions and interviewing

At Ferguson we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental physical and financial well-being of our associates. Our competitive offering not only includes benefits like health dental vision paid time off life insurance and a 401(k) with a company match but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs including mental health coverage gender affirming and family building benefits paid parental leave associate discounts community involvement opportunities and more!

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Pay Range:

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a) which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A) which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises LLC. is an equal employment employerF/M/Disability/Vet/SexualOrientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information