Aro Homes Sales & Customer Care Representative

Who we are:

Aro Homes is a thriving purpose-driven company on a mission to redefine residential construction. We were founded to create beautifully designed precision-engineered homes that are livable and durable built multiple times faster than traditional construction and with a positive impact on the environment.

Were a diverse and experienced team of designers builders engineers product developers and businesspeople united by a shared commitment to our mission. Weve proven there is a massive opportunity to reduce waste and improve sustainability while dramatically shortening build timelines using a repeatable multi-disciplinary product-driven approach thats unique in the industry. Were backed by world-class investors who care about transforming industries for the better including Eric Schmidts Innovation Endeavors. If youre driven to leave a lasting positive impact on the world and want to join a strong culture of intelligent passionate people lets start a conversation.

What you will be responsible for:

Aro Homes is seeking a Sales & Customer Care Representative to support transaction coordination and customer experience across the Bay Area with a focus on the South Bay Area. This role serves as a key point of contact throughout the buy-side and sell-side transaction process managing disclosures timelines and loan documentation while also owning the customer relationship from initial inquiry through post-closing engagement. Youll be the friendly organized presence homeowners and neighbors rely on and a coordinating force between development sales and site teams. Candidates must be local to the San Francisco Bay Area; this is a hybrid in-office role.

The ideal candidate is personable highly organized and detail-oriented with a genuine passion for delivering a great customer experience in real estate. Youll report directly to the Director of Sales and collaborate closely with the Acquisitions Real Estate and Permitting teams to ensure smooth transactions and strong relationships with homeowners neighbors and the broader community.

What youll do:

This role is roughly split between sales/transaction support and acquisitions support:

• Coordinate buy-side and sell-side transactions from contract to close
• Manage disclosure review and timeline checklists
• Process loan documentation and maintain ongoing communication with lenders
• Serve as a professional responsive point of contact via the Aro Homes alias
• Collaborate cross-functionally with internal teams on deposits closings and related milestones
• Monitor and respond to inbound website inquiries
• Manage neighbor relations for active and upcoming sites
• Coordinate activities spanning development site work and sales
• Oversee social media posts and account management
• Support in-person sales and acquisitions events including prep and community engagement
• Lead homeowner engagement post-closing including post-sale walkthroughs and ongoing communication

What youll bring:

• Strong file and document management
• Highly organized with excellent attention to detail
• Able to juggle multiple priorities in a fast-paced environment
• Tactical solutions-oriented mindset
• Friendly enthusiastic and customer-focused
• Marketing experience a plus

Qualifications:

• Support or transactional real estate experience
• 25 years of experience in real estate acquisitions business development land development brokerage planning or a related field
• Demonstrated experience in customer support and transaction management ideally within real estate escrow or a related client-facing environment
• Strong understanding of residential real estate markets and development fundamentals
• Excellent interpersonal networking and relationship-building skills
• Strong analytical and research capabilities with the ability to synthesize complex information into actionable recommendations
• Self-starter with a proactive approach to problem-solving and opportunity identification
• Exceptional verbal and written communication skills
• Highly organized with strong attention to detail and the ability to manage multiple priorities
• Proficiency in Microsoft Office Google Workspace and CRM platforms
• Ability to travel throughout the Bay Area for meetings site visits and networking events
• Real estate license a plus

Preferred Qualifications:

• Experience working for a residential homebuilder real estate developer brokerage or land acquisition team
• Existing network of realtor broker or development industry relationships
• Experience with market research GIS tools or real estate data platforms

What we offer:

• The opportunity to join an outstanding startup team and grow a company from the ground up
• Competitive salary package
• Medical dental and vision benefits
• Equity in the company

At Aro Homes we are focused on building a diverse and inclusive workforce. We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. If you have a disability or special need that requires accommodation please do not hesitate to let us know. If youre excited about this role but do not meet 100% of the qualifications listed above we encourage you to apply.

Required Experience:

Manager