Area Operation Manager Great Lakes Super District

As the Area Operations Manager at Crescent Electric you will manage the operational performance of multiple branch locations within a Super this role you will provide strategic and operational guidance to Branch Managers to ensure consistent execution of company standards related to safety operational efficiency customer service inventory management and financial performance. You will be accountable for translating corporate operational strategy into executable plans across the region while building a high-performing leadership team. Additionally you will partner closely with Super District Sales Leadership Supply Chain Finance and Human Resources to ensure operational capabilities effectively support revenue growth and customer commitments.

PRIMARY DUTIES:

Regional Operations Leadership

• Lead and develop Branch Managers and operational teams across the assigned region .

• Establish clear performance expectations and operational standards across all locations.

• Translate corporate strategy and operational initiatives into regional execution plans.

• Ensure consistent implementation of company policies procedures and operating disciplines.

• Drive accountability for operational results through regular performance reviews and operational metrics.

Financial & Operational Performance

• Drive regional financial performance including revenue growth gross margin operating expenses productivity inventory management and working capital optimization.

• Monitor branch performance using KPIs related to inventory turns service levels operating cost productivity and safety.

• Develop and manage regional operating budgets and forecasts.

• Identify opportunities to improve operational efficiency reduce cost and improve asset utilization.

Safety & Compliance Leadership

• Champion a safety-first culture across all branch and warehouse environments.

• Ensure full compliance with OSHA DOT and all regulatory and company safety policies.

• Conduct regular safety reviews and operational audits to proactively identify and mitigate operational and safety risks.

Customer Experience & Service Excellence

• Ensure branch operations consistently deliver high service levels product availability order accuracy and reliable delivery performance.

• Collaborate with Sales leaders to support major projects strategic accounts and service commitments.

• Resolve escalated operational issues impacting customers.

• Identify opportunities to enhance the overall customer fulfillment experience.

Supply Chain & Inventory Management

• Oversee regional inventory strategy to ensure optimal product availability while minimizing excess or obsolete inventory.

• Partner with Supply Chain and Purchasing to improve forecasting fill rates and demand planning.

• Ensure consistent execution of warehouse logistics and delivery processes.

• Improve inventory accuracy and operational discipline across branches.

Talent Leadership & Development

• Recruit develop and retain high-performing Branch Managers and operational leaders.

• Drive performance management leadership development and succession planning efforts within the region.

• Build leadership capability at the branch level to strengthen operational consistency and accountability.

• Foster a culture of ownership collaboration and continuous improvement.

Continuous Improvement & Operational Excellence

• Head operational improvement initiatives focused on process standardization efficiency and productivity.

• Utilize operational data and KPIs to identify trends and drive improvement initiatives.

• Share best practices across branches and partner with other regions to elevate operational performance.

• Support implementation of new systems operational processes and company initiatives.

QUALIFICATIONS:

Required

• Bachelors degree in Business Operations Supply Chain or related field (or equivalent leadership experience).

• 57 years of progressive operations leadership experience preferably in electrical distribution industrial distribution wholesale distribution or logistics environments.

• Demonstrated experience directing multi-location operations or regional branch networks.

• Strong financial acumen with experience managing operational budgets and performance metrics.

• Proven ability to develop leaders and build high-performing teams.

• Valid drivers license required.

Preferred

• Experience in electrical distribution construction supply or industrial/MRO distribution.

• Lean Six Sigma or other continuous improvement training.

• Experience with ERP WMS or distribution management systems.

• Experience directing operations during periods of growth acquisition integration or transformation.

• Experience working within ISO-compliant environments including adherence to documented standards audit readiness and continuous improvement processes.

PHYSICAL DEMANDS:

• Regular travel within the assigned region (approximately 4060%).

• Ability to visit warehouse and branch environments requiring use of appropriate PPE.

• Occasional lifting standing or walking in warehouse environments during branch visits.

• May be required to work more than 40 hours per week.

#LI-CECE

Total Rewards and Benefits

Crescent Electrics compensation package includes an array of top-tier benefit options including:

• Eligibility for health and dental vision coverage 401(k) plan and flexible spending accounts subject to plan terms.
• Eligibility for company-paid benefits such as life insurance short-term disability long-term care and Employee Assistance Program subject to applicable waiting periods.
• Excused Absence time off and Paid Time Off (PTO).
• Company-paid holidays.
• Other benefits for which you may be eligible includes supplemental life insurance hospital indemnity and accident and critical illness benefits with cancer coverage.
• Eligibility: Employees are eligible for health dental vision and life insurance benefits on the first of the month following 30 days of employment. Employees who are 21 years of age or older will be automatically enrolled in the companys 401(k) plan once they achieve 90 days of employment.

Family Owned. Culture of Quality. Opportunities to Advance.

Crescent is transforming and we are on a missionto power the communities we serve through teamwork and relentless customer focus. We have a visionof uncompromising teamwork committed to becoming the industry leader for our employees suppliers and shareholders. At Crescent you will have the opportunity to develop professionally grow personally and have the flexibility to balance your lifes priorities. Lets serve together. Lets power our communities together. Lets become THE industry leaders...together.

Crescent Electric Supply Company is proudly an Equal Opportunity Employer. Crescent Electric does not discriminate on the basis of age color race national origin gender religion marital status disability veteran military status sexual identity or expression sexual orientation or any other basis prohibited by local state or federal law.

Veterans and military spouses are highly encouraged to apply. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.

Candidates are subject to pre-employment assessments Motor Vehicle Record review criminal background checks references check and a post-offer drug screen. Crescent Electric is committed to the full inclusion of all qualified individuals. As part of this commitment Crescent Electric will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed please contact