Area Manager
Job Location:
Washington, DC - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
AtPlacemakr our obsession with exceptional serviceisntthe only thing that sets us apart itsour people! As anArea Manager your mission is tochallenge motivateengageand lead your team of General and Operations Managers to drivepeople development andoperationaland budgetaryexcellence across yourPlacemakrproperties.Soundlike a lot It is andthatsthe fun part.Around here things move fast soyoullneed to embody relentless curiosityanda self-startingand people-first mindsettoinstillaccountabilityownershipand innovation inevery member of your team.Resilience creativityand exceptional communicationis the nameof the game to ensureyoureoperatingin a capacitythatsas flexible asthe operations of our buildings.
Reporting directly to the DirectorofProperties the Area Manageris a leader who makes surestrategicpromisesturninto results driving accountability across people guest experience and property performanceso we deliver big on our commitments.In this roleyoulljuggleleading people leaderssmooth operationskeepingpropertybudgets in check wowingourownersand drivingan unforgettable experience for our teamsguestsand residents alike.To thrive as a senior member of our property leadership teamyou willneed to communicate with clarity collaborateacross property and non-property teamslike a pro andnot be afraidtoimplement a program orshare bold ideas (and some hard truths!)whenit pushes us forward.The Area Manager mustbe fueled byleading people championingPlacemakrsCommunity Norms anddriving operational and financial excellence touphold a culture of top performance for leaders and team members alike.
Continuous Improvement Adoption
- Exhibit relentless curiosity flexibility and self-starting drive with everything you do - solve problems fast adapt faster and demonstrate mastery of our flexible hospitality business (from people and service to operations and financials you should be a pro!)
- Set the bar for a safe secure and compliant environment for all by driving accountability for performance policies procedures and initiatives. We like to challenge the status quo but we dont play fast and loose with safety service and operational standards
- Roll up your sleeves with property and non-property leadership to deliver and follow-up on people operational and financial training and coaching that sticks so our standards arent just known theyre what set us apart
- Spot the gaps and opportunities in people operations and finances across your portfolio by observing your teams during visits digging into the anecdotal insights and data then ensuring your feedback turns into action
People
- Lead like you mean it and embody Placemakr leadership competencies. Drive accountability inspire challenge and energize your General and Operations Managers to excel in people leadership property operations and financial results
- Observe and provide support to your team of leaders by setting crystal-clear expectations coaching with courage and making sure all on-site team members understand their performance (and growth!) and how it connects to the bigger picture
- Collaborate with senior property leaders and PX team to launch and drive adoption of people-focused initiatives that keep hiring strong engagement high and our top Placemakrs sticking around across all our properties
- Team up with your leaders cross-functional partners and our PX and TA teams to fuel recruiting efforts driving consistency and improvements in processes while getting scrappy though grassroots or in-person recruiting initiatives to bring in top talent
Service Operations
- Collaborate with senior property leaders and cross-functional team members (Central and Off-Site Ops FAA Revenue Business Analytics Tech Ops you name it!) to spark and drive operational reporting and financial efficacy initiatives across all Placemakr properties
- Consistently provide an exceptional experience to anyone you interact with so our guests leaders ownership groups and partners walk away feeling deeply supported and thinking I have to tell my network about this place!
- Foster a one team mentality by collaborating effectively with all property and non-property leaders and team members contributing to a world-class working environment
- Use an outside-the-box mindset to solve problems like a start-up pro providing hands-on support for escalated issues and always elevating Placemakr brand standards
Financials Owner Relations
- Develop your General and Operations Managers to stay ahead of market trends and community events - identifying smart opportunities to adjust rates drive compression and maximize revenue - then support them to effectively communicate feedback during bi-weekly revenue calls
- Own guide and support the annual budget process across your properties aligning goals and insights with strategic improvements. Effectively partner with FAA and Owner Relations partners use data to drive decisions and develop your General and Operations Managers along the way
- Keep NOI and property financials on track by guiding your leaders to be smart with budgets and savvy with spend ultimately driving even more property success
- Own all partner and owner relations for your owned properties ensuring you present monthly financials and communicate business updates in a way that is clear confident and builds lasting trust
Additional duties and responsibilities as assigned. At Placemakr this phrase isnt a catch-all its the way we work
Abachelors degree preferably inmanagementbusiness administrationcommunicationshospitalityor a related field; orcommensurateexperience in lieu of a formal degree
5 years experience in a leadership role within retail food & beverage hospitality multi-familyor similar environment whereadaptabilityisntoptional and great service is the north star
Aminimum of3 years experienceof successfulmulti-unit leadership; retail food & beverage multi-familyor hospitality-focused experience strongly preferred
Previousexperience partnering with key stakeholders across business units managing relationships competingpriorities and timeand resources proactively in a fast-paced every-changing environment
A naturally curious cant-sit-stillkind ofleader whothrives on change (including rolling out a few iterations of processes) tackleschallengeshead-onand hands-onand knows that feedback is fuelfor development
Experience working with various levels of field-based leadership on team memberrelationshipor performance issues as well as engagement and recognition initiatives.Youvesuccessfully developed high-performing teams that are ready for future growth.
Exceptional verbal and written communication skills and the ability to deliver a message clearly and professionally regardless of whetheryouretalking to a new property team member tenuredleaderor senior partner
Strong judgement and problem-solving skills allowing you to navigate ambiguous problems thoughtfully then turn ideas into impact
A demonstratedtrack recordof operational and financial success made possible bya true customer-focusmanaging controllable expenses driving team performance effective decision-makingskillsanda solutions-oriented mindset
Ability to travel to your properties as the needs of the business call for it (approximately 75% of the time)
You lead by example and embody the core values ofPlacemakr. You Own It. You Make It Better. You Treat People Right.
Area Managers will be on their feet and moving around (stand sit or walk for an extended time) and taking a hands-on approach to work (move lift carry push pull and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Area Managers and an exceptional guest experience.
Required Experience:
Manager
About Company
Experience comfort and convenience at our apartment-hotels. Enjoy spacious units with the amenities of home, plus prime locations and hospitality services.
