Area Manager II

The Manager II Operations is a front-line leadership role within Amazons SSD network one of our fastest-growing and most customer-obsessed delivery channels. You will own end-to-end shift execution at an SSD fulfillment site leading a team of Process Assistants (PAs) and hourly associates to deliver on our promise of ultra-fast fulfillment across Same-Day Sub-Same-Day and Rush delivery windows.

This role operates in a high-velocity time-critical environment where every minute matters. Youll balance safety quality productivity and customer experience while driving continuous improvement across inbound pick pack and outbound operations.

Key job responsibilities
- **Shift Ownership:** Lead daily operations across one or more shifts managing labor planning workflow balancing and real-time adjustments to meet CPT (Customer Promise Time) windows including Rush Same-Day and overnight cycles.

- **Team Leadership:** Manage and develop a team of Process Assistants and 50100 hourly associates. Coach mentor and hold the team accountable for performance attendance and professional growth.

- **Safety Culture:** Create and sustain a culture of safety and well-being. Drive compliance with Amazons safety standards conduct audits and lead incident investigations and corrective actions.

- **Operational Performance:** Own key site metrics including Units Per Hour (UPH) Throughput Per Hour (TPH) DPMO (Defects Per Million Opportunities) on-time dispatch dwell time and late-slam performance.

- **Continuous Improvement:** Identify process bottlenecks and implement Kaizen Lean or Six Sigma-based improvements to streamline workflows reduce waste and increase efficiency.

- **Cross-Functional Collaboration:** Partner closely with PXT (HR) Safety RME (Reliability Maintenance Engineering) and Transportation teams to ensure seamless shift operations and site readiness.

- **Customer Obsession:** Monitor and react to real-time order volume demand signals and delivery promise adherence. Escalate risks and own contingency plans to protect the customer experience.

- 2 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays

- 1 years of performance metrics process improvement or lean techniques experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at MD Elkridge - 70000.00 - 90900.00 USD annually