ARCollections Specialist

Duties

• Collections
  
• Conduct thorough research and analysis of delinquent accounts identifying root causes for non-payment and developing appropriate strategies for resolution.
  
• Initiate timely and effective communication with clients via phone email and written correspondence to address payment discrepancies and facilitate resolution.
  
• Collaborate cross-functionally with the project management sales and legal teams as needed to reconcile billing issues resolve disputes address billing portal issues and implement process improvements to streamline the collections process.
  
• Maintain records of contacts and attempted contacts with delinquent account customers.
  
• Attend weekly Finance Team meetings and Accounts Receivable meetings.
  

• AR/Other
  

Process remote deposits daily to the bank and account for cash receipts in NetSuite.

Prepare and deliver via email accounts receivable invoices to clients.

Upload invoices to various client portals and review portals for invoice status i.e. Service Channel Corrigo Fexa.

Process credit card payments from clients for open invoices and monitor merchant bank accounts for ACH deposits.

Prepare lien waivers for clients on projects at the oversight of the Controller.

Provide other support and perform ad-hoc tasks to support the Finance Team as needed.