AR Credit Collection Specialist

Rockline is a privately held manufacturer and distributor of consumer packaged goods known for producing high-quality products used by millions of consumers every day. We are committed to innovation operational excellence and living our RRITE ValuesRenew Respect Integrity Teamwork and Excellence.

The AR Credit Collection Specialist is responsible for managing customer accounts resolving discrepancies and supporting accurate and timely cash collection. This role works cross-functionally with Credit Cash Application Customer Service and Sales teams to ensure customer accounts are maintained in alignment with company credit policies and financial controls. The position plays a key role in reporting dispute resolution and process improvement through automation and system optimization.

• Review and investigate past due invoices; maintain accurate collection notes and log payments using automated workflows
• Perform customer account reconciliations; research and resolve discrepancies including short pays pricing issues and unapplied cash
• Escalate delinquent high-risk or disputed accounts in accordance with credit policy
• Partner with the Credit Manager on credit holds releases account reviews and new customer setup and evaluation
• Collaborate with Cash Application to research and resolve misapplied or unapplied cash and ensure account accuracy
• Work with EDI teams to resolve invoice issues and partner with order entry to address billing concerns
• Contribute to continuous improvement through process optimization and automation
• Demonstrate commitment to Rocklines RRITE Values and maintain a high standard of accuracy and safety in all work
• Support additional projects and responsibilities as needed

• High school diploma or GED (or equivalent) required; plus 4 years of experience in accounting or a business-related role within a manufacturing environment
• Strong knowledge of general accounting practices and understanding of debits and credits
• Experience with Accounts Receivable functions including credit and collections
• Proficiency in Microsoft Office; experience with JD Edwards DocuShare and High Radius preferred
• Strong analytical problem-solving and critical thinking skills
• Excellent organizational skills with strong attention to detail and accuracy
• Effective communication skills both written and verbal with the ability to collaborate across functions
• Advanced Excel skills (pivot tables lookups automation tools) preferred

FLSA Status: Non Exempt