AR Collections Specialist

Welcome to Frontline Managed Services where innovation technology and efficiency converge to redefine the landscape of IT Financial and Administrative Managed Services for legal and professional service firms. As pioneers in the industry we are driven by a relentless commitment to excellence.

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Position Overview

Were looking for an AR Collections Specialist who does more than manage receivables someone who owns their portfolio builds relationships with attorneys and firm leadership and knows how to move money while protecting what matters most: trust.

In this role you will carry primary responsibility for collections across an assigned portfolio of billing attorneys and their clients. Youll be the point person for resolving outstanding balances navigating difficult conversations with composure and escalating issues with context and a clear recommendation.

What Youll Do

Portfolio Ownership & Collections

• Own end-to-end collections activity for an assigned client portfolio managing outreach follow-up and resolution with urgency and precision
• Maintain accurate detailed records of all collection activity in the firms AR Collections Software
• Prepare reports and analyses that keep leadership informed of portfolio performance aging trends and opportunities to accelerate cash flow
• Attorney & Stakeholder Partnership
• Facilitate regular meetings with billing attorneys and firm leadership including CFOs and partners to surface collection opportunities and recommend action
• Act as a strategic liaison between clients and attorneys resolving balance disputes while preserving and strengthening the attorney-client relationship
• Communicate clearly and credibly with executive-level stakeholders; redirect difficult conversations with composure and professionalism

Judgment & Escalation

• Identify when issues require escalation and proactively bring forward relevant context client history and a recommended course of action not just the problem
• Anticipate risk across your portfolio; flag potential issues before they become critical
• Exercise sound independent judgment while knowing when to loop in leadership or legal counsel

Compensation:Starting pay ranges from $55000 - $65000 annually.

What You Bring

• 7 years of combined experience in collections accounts receivable customer service or accounting with collections as a primary responsibility not a secondary function of billing or cash applications
• Demonstrated experience managing a meaningful client portfolio (ideally 300 accounts) with a clear system for prioritization follow-up and organization
• High school diploma or equivalent required; bachelors degree in Business Finance Accounting or related field preferred.

Skills & Competencies

• Executive-level communication: concise credible and composed in written and verbal interactions with attorneys partners and firm leadership
• Strong critical thinking and research skills; you investigate before escalating and come forward with a point of view
• Proactive ownership mindset: you seek out work complete onboarding and training independently stay responsive in a remote environment and dont wait to be asked
• Exceptional organizational and time management skills with the ability to manage competing priorities across a large portfolio
• Proficient in Microsoft Office with strong emphasis on Excel and Outlook

Preferred Qualifications

• Previous experience in a law firm legal services environment or accounting firm strongly preferred

Not Sure You Meet Every Requirement

We know that great candidates may not match every qualification listed. If youre excited about the role and believe you could be a strong fit we encourage you to apply. We value potential and a growth mindset as much as experience.

Join Us

At Frontline Managed Services we celebrate different backgrounds experiences and perspectives. We are committed to building a team that reflects the clients and communities we serve.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.