Appointment Coordinator

SUMMARY

In a customer service orientated manner coordinate and perform a variety of duties associated with appointment scheduling for patient visits to various RGHS services including RGH and NWH Outpatient Departments Rochester General Medical Groups Department of Medicine Department of Surgery and Behavioral Health Network. Typically serves as the first point at which a patient is registered into the Rochester General Health System.

STATUS: Full-Time

LOCATION: 1000 Technology Pkwy Newark NY 14513

DEPARTMENT: ElderONE - Silver Hill

SCHEDULE: Monday-Friday 8am-4:30pm NO WEEKENDS

RESPONSIBILITIES

• Coordinate appointment requests received via telephone e-mail internet electronic medical record and fax.
• Determine the most appropriate provider service and location for appointment based on scheduling guidelines provider preferences and patient/referring provider preferences.
• Schedule/reschedule appointments in the scheduling system following established policies and procedures regarding collection and updating of required demographic insurance information and insurance verification
• Reschedule patients from canceled clinics following established policy and procedure for contacting and rescheduling patients.
• Contact patients from Wait List entries and applicable work lists to schedule appointments following established policies and procedures regarding collection and updating of required demographic insurance information and insurance verification.
• Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
• Verification of insurance eligibility/coverage and obtaining necessary pre-certifications/authorizations when applicable.
• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
• Communication with external customers such as but not limited to; payers physician offices and other departments.
• f qualified may be asked to interpret on occasion.
• Demonstrates a high level of customer service as the first contact to RGHS by the general public and health care providers. Must be unfailingly courteous and helpful without regard to the manner of the caller.
• Must be able to make appropriate decisions based upon presenting problem. Must exercise judgment in dealing with sensitive confidential information.
• Perform other duties as directed.

Minimum Qualifications

• 2 years related work experience in a healthcare setting or customer service setting required
• Excellent customer service and communication skills required
• Knowledge of medical terminology and telephone etiquette
• Basic computer skills required experience with IDX BAR and/or Epic Cadence applications preferred

Preferred Qualifications

• 2 year degree or equivalent preferred.

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employees physician or delegate will be considered for accommodations.

PAY RANGE:

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience relevant qualifications specialty internal equity location and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity or expression national origin age disability predisposing genetic characteristics marital or familial status military or veteran status citizenship or immigration status or any other characteristic protected by federal state or local law.