Applications Support Analyst M365

Sanford Health the largest rural health system in the United States is dedicated to transforming the health care experience and providing access to world-class health care in Americas heartland.

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40

Compensation:

Salary Range: $26.00 - $41.50

Union Position:

No

Department Details

Responsible for the effective implementation configuration maintenance and support of Microsoft 365 applications. Your role involves ensuring seamless upgrades collaboration and productivity by optimizing the usage of Microsoft 365 applications. You will work closely with various teams to understand business requirements and implement Microsoft 365 solutions that enhance the overall efficiency and effectiveness of the platform.

Summary

Performs routine healthcare information system and application support. Utilizes analytical skills and experiences to investigate or escalate support issues. Resolves incidents and services requests. Assists in the creation and maintenance of training documentation.

Job Description

Incorporates appropriate presentation techniques to support and/or lead training sessions. Researches analyzes and makes recommendations for application workflow improvements. Creates and analyzes reports created using multiple reporting mechanisms. The Applications Support Analyst gathers analyzes designs develops modifies tests implements evaluates and maintains information technologies to support business needs. Promotes and participates in a team approach. Works with other departments and outside vendors. Comfortable managing change with excellent problem solving skills. Time management and prioritization of tasks on a daily basis. Proficient verbal and written communication required. Positive attitude and excellent customer service skills are expected. Ability to communicate diplomatically across integrated teams. Good interpersonal skills. Proficiency with software such as word processing spreadsheets databases and presentation software required. Knowledge of multimedia tools creation of training support documentation software development or web-based applications preferred. When applicable basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful. When applicable possess knowledge in state and federal laws rules and regulations.

Qualifications

Bachelors Degree required.

Area of focus in Information Technology Healthcare Business or related field preferred. One year of relevant experience in application support hardware or interface preferred.

If applicable Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

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