Applications Service Delivery Manager NAM

Join Hitachi Energy as an Applications Service Delivery Manager and play a key role in shaping how technology enables business success across North this role you will lead a diverse multinational team of Application Managers Business Analysts Solution Architects and Project Managersdriving the design delivery and continuous improvement of critical IT applications.

Responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.

You will oversee the full lifecycle of enterprise applications ensuring they are aligned with business priorities technology strategies and operational excellence standards. This opportunity offers a unique blend of leadership strategy and executionempowering you to influence digital transformation optimize performance and deliver tangible business value. If you enjoy working in a collaborative environment where innovation ownership and impact are valued this is your chance to lead meaningful change at scale.

How youll make an impact

• Govern applications across their full lifecyclefrom onboarding to retirement

• Ensure high-quality service delivery including incident change and release management

• Maintain application performance availability and SLA compliance

• Align application roadmaps with business needs and enterprise architecture

• Drive user adoption through training and process standardization

• Manage budgets licenses vendors and third-party performance

• Lead application retirement planning including data archiving and risk mitigation

• Maintain accurate documentation within CMDB and application registries

• Responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.

Your background

• 5 years of experience in application management or IT service delivery

• Strong knowledge of ITIL 4 processes and service management tools (e.g. ServiceNow)

• Experience working with global cross-functional teams

• Understanding of software development lifecycles integrations and Agile/DevOps practices

• Familiarity with engineering manufacturing or PLM systems

• Bachelors degree in Engineering Computer Science Information Systems or equivalent experience

More about us

• Join a global leader advancing sustainable energy solutions and innovation

• Benefit from continuous learning leadership development and career progression opportunities

• Be part of an inclusive collaborative culture that values growth and impact