Application Support Specialist (Report)

• Boston
• Remote
• Hourly salary: $20 - $22

Responsibilities :

• Provide clear timely and professional communication to internal customers regarding their tickets
• Collaborate with senior team members and other support teams to identify defects and assess user impact
• Learn and understand new functionality implemented in monthly releases
• Identify opportunities for continuous improvement
• Adhere to metric-driven objectives (e.g. time to resolve number of closures per day)
• Participate daily in required team and support group meetings

Required Skills:

• 5 years of IT experience
• Experience with ticketing systems and knowledge bases (ServiceNow Jira) required
• Proficient with Microsoft Office (Word Outlook Excel)
• Experience with Guidewire Suite
• Ability to analyze low- to moderate-complexity technical and business problems using knowledge of industry operations products processes data architecture vendor integration and application connectivity
• Ability to think creatively and outside the box
• Experience writing clear technical how-to guides

Preferred Skills:

• 13 years of insurance industry experience (preferred)
• Experience conducting user access reviews (preferred)
• Experience with Microsoft Power Platform (Power BI Power Apps Power Automate) is a plus