Application Support Manager

JOB SUMMARY

Manages plans installs configures and maintains software applications for the division.

MINIMUM QUALIFICATIONS

Bachelors degree in Computer Science Information Services or another related field and four (4) years of related experience; OR an equivalent combination of related education and experience.

One (1) year of supervisory experience is preferred.

Due to the nature of this position the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.

ESSENTIAL FUNCTIONS

• Oversees and administers business-critical software applications and other software solutions as assigned.
• Plans sets up and configures all applications modules and associated subsystems; plans and executes daily operations and regular maintenance for the applications.
• Supervises staff which includes hiring promoting orienting training assigning and reviewing work performance annual work performance appraisal and discipline.
• Provides training and support to internal teams management and vendors in identifying application needs and system requirements.
• Resolves complex issues with core applications; this may include troubleshooting collaborating with internal teams and project management with County IT and vendors.
• Oversees development integration and operation of application interfaces.
• Develops documentation and procedures for support and/or training of new applications and technology products as required.
• Helps develop the annual technology budget and participates in the writing and evaluation of RFPs and bids as directed.
• Plans designs and participates in the implementation of complex IT systems in alignment with County IT governance security procurement and operational standards.
• Collaborates with internal and external members to solve complex procedural operational and technical problems.
• Articulates technical information and provides it to management and internal teams.
• Assists in continuity and disaster mitigation planning.
• Researches and develops standards proposals and processes to prompt efficient use and increase productivity of applications in use by the division.
• Manages the Divisions PCI Compliance process maintains applicable documentation and works with other county departments as necessary to ensure it is accurately reported.
• Represents the division in County IT meetings as assigned.
• May oversee compliance with data governance policies and regulations including GRAMA PCI and GDPA. Serves as the data coordinator for the division.

KNOWLEDGE SKILLS AND ABILITIES (KSA)

Knowledge of:

• Information technology management trends techniques and best practices
• General business hardware and software systems database data management information applications reports and functions; UI/UX
• Business processes improvements and methods using technological applications and solutions
• Industry-specific software and hardware systems
• Payment systems and POS; batch processing and balancing procedures
• Effective report writing methods and techniques

Skills and Abilities to:

• Analyze comprehend and resolve complex technical problems related to the assigned applications software solutions connected systems interfaces and client software components
• Convey technical information effectively to non-technical audiences
• Perform analytical organizational and time management skills
• Collaborate effectively with technical staff responsible for networking servers databases and front-line support
• Interface effectively with vendors providing escalated technical service/support
• Analyze problems and make sound judgments based on technical data best practices and circumstances
• Communicate effectively both verbally and in writing
• Manage implementation projects for new software applications and technologies as assigned
• Manage multiple projects simultaneously with a high degree of accuracy and attention to detail
• Display excellent interpersonal skills
• Prepare and analyze statistical reports
• Effectively educate and train others

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Employees may be required to travel between multiple physical facilities to perform essential functions.

IMPORTANT INFORMATION REGARDING THIS POSITION

May be required to occasionally work outside of normal business hours to support these applications.