Application Support Engineer

Build your best future with the Johnson Controls team

Johnson Controls a global leader in thermal management mission-critical building systems energy efficiency and decarbonization helps customers use energy more productively reduce carbon emissions and operate with the precision and resilience required in rapidly expanding industries such as data centers healthcare pharmaceuticals advanced manufacturing and higher education.

For more than 140 years Johnson Controls has delivered performance where it really matters. Backed by advanced technology lifecycleservicesand an industry-leading field organization we elevate customer performance turn goals into real-worldresultsand help move society forward.

What we offer:

• Competitive salary
• Paidvacation/holidays/sicktime
• Comprehensive benefits package including 401K medical dental and vision care
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Johnson Controls is seeking a highly skilled Application Support Engineer to support internal and customer-facing web and mobile this role you will be responsible for ensuring application stability resolving technical issues maintaining platform health and partnering with cross-functional teams to deliver an exceptional customer experience.

As a member of the Customer Portal Agile Team you will play a critical role in maintaining operational excellence while helping drive continuous improvements across our digital solutions.

• Monitor troubleshoot and resolve application issues reported through ServiceNow email and collaboration tools.
• Investigate incidents identify root causes and deliver timely resolutions.
• Communicate issue status and resolution updates to stakeholders.
• Ensure application availability and operational performance objectives are consistently met.

• Maintain the health stability and performance of web and mobile applications.
• Execute database queries and perform application updates as needed.
• Monitor production environments and proactively identify opportunities for optimization.
• Support application releases and ongoing maintenance activities.

• Partner with software engineers cloud engineers database administrators network teams and infrastructure teams to resolve complex technical issues.
• Work closely with Agile development teams to identify recurring issues and drive long-term solutions.
• Provide operational insights that support product improvements and enhance the customer experience.

• Support and maintain Azure DevOps pipelines and deployment processes.
• Participate in Agile ceremonies and contribute to continuous delivery practices.
• Identify opportunities to improve automation monitoring and support processes.
• Leverage operational metrics and support trends to recommend enhancements across applications and services.

• Develop and maintain reporting related to support tickets and application performance.
• Analyze support trends and recommend corrective actions and process improvements.
• Provide operational metrics and insights to leadership and development teams.
  

• Bachelors degree in Computer Science Engineering Information Technology or a related field or equivalent work experience.
• 5 years of experience supporting web and mobile applications in a production environment.
• Strong experience troubleshooting enterprise application issues.
• Experience working within Agile development environments.
• Excellent communication collaboration and problem-solving skills.

Application Development & Support

• ReactJS
• Spring Boot
• REST and SOAP Services
• Web and Mobile Application Support

Database Technologies

• Relational Database Management Systems (RDBMS)
• SQL

Cloud & DevOps

• Microsoft Azure
• Azure App Services
• Azure DevOps Pipelines
• Redis Cache
• Cloud-Based Development Tools

Tools & Platforms

• Jira
• Azure DevOps
• ServiceNow or similar ticket management platforms

• Experience with JavaServer Pages (JSP) and JavaServer Faces (JSF).
• Experience supporting customer-facing digital applications.
• Experience working in fast-paced iterative development environments.
• Knowledge of monitoring performance tuning and observability tools.

HIRING SALARY RANGE: $ (Salary to be determined by the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range we encourage you to apply. To support an efficient and fair hiring process we may use technology assisted tools including artificial intelligence (AI) to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details please visit the About Us tab on the Johnson Controls Careers site at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.