Application Support Call Center Representative

We look for the same qualities in our people that our clients look for in our products and services: innovative adaptive responsive flexible reliable compatible. Oh and lets not forget nice to work with. If these are words people use to describe you wed love to talk. This is a hybrid role - 3 days per week onsite after initial training period (100% onsite).

Responsibilities:

• Provide Help Desk and phone support for EDI revenue cycle management applications.
• Use proprietary ticketing application to log track and escalate clients EDI issues.
• Translate troubleshoot and triage EDI client issues.
• Research document and outline technical concerns edit changes and other conflicts as they arise.
• Other tasks as assigned.

Qualifications:

• High school diploma or GED
• General computer knowledge
• Demonstrated successful customer support experience
• Possess a strong desire to work as a team while providing exceptional customer support with a high focus on incident resolution and attention to detail.
• Strong ability to multitask and prioritize work effectively while remaining calm under pressure.
• Medical billing knowledge and experience preferred
• Ability to maintain confidentiality

Required Experience:

Unclear Seniority