Address: Information TechnologyDivision
Phoenix AZ 85007

Salary: $77000 - $82500

Grade: 24

Closing Date: 05/28/26

The Application Support Analyst - Advanced is responsible for reviewing and responding to reported software issues and escalations related to ADE applications used daily including both internally developed and third-party systems.
This role involves routine monitoring root-cause analysis remediation and communication of system errors to ensure proper operation.
Additionally the role requires the ability to understand functional requirements and contribute to change requests product testing and the creation of knowledge base and user documentation for supported applications.
Strong interpersonal written and oral communication skills are essential for effective collaboration with both external and internal customers across all levels and divisions of the organization.
Occasional in-state travel may is required for this position.

The Arizona Department of Education currently utilizes a hybrid work environment with up to two days of remote work (contingent upon business needs). Candidates should apply with an ability and willingness to work in-office up to five days per week as business needs necessitate.

Timely review and respond to help desk tickets regarding the website and web-related applications.
Document issue analysis root causes and resolutions along with steps to reproduce and hand over unresolved issues to application teams for further analysis and resolution as needed.
Work with teams to monitor status of unresolved issues escalate to management as appropriate.
Communicate issue resolutions and ensure customer is satisfied with response.
Create website pages website content and content for related applications as necessary requesting tickets if content requests are not submitted via the ticketing system.
Initiate and enforce web files and web-based applications are in compliance with departments web and accessibility standards throughout the departments websites and web-based applications.
Attend training and seminars to keep abreast of current industry trends.
Prepare website and web-related applications usage reports and other metrics to assist with development and support implementation plans.
Support the planning and testing of Drupal releases and application releases versions or software patches in support of agency.
Work with internal and external resources to implement and maintain websites accordingly.
Prepare application usage reports traffic analytics and other metrics.
Other duties as assigned as related to the position.

Knowledge in:
Web programming languages (including HTMLCSS)
Graphic design tools
Drupal or similar web Content Management Systems
Accessibility standards
Principles and techniques of application life-cycle management; project management life cycle and the role of the technical specialist in a project
English to include spelling sentence structure and grammar
Project management and implementation
HTML Hyper Text Markup Language
CSS Cascading Style Sheets
A Bachelors degree plus three or more years of experience in Technology Support or equivalent experience to substitute for the degree is required

Skills in:
Interpersonal relationships
Customer service
Time management
Speed and quality in identifying and resolving production problems
Interpreting and understanding functional requirements
Prioritizing workload
Oral and written communications
Technical troubleshooting
Report preparation
Typing
Problem solving
Intermediate to advanced skill in using Microsoft Outlook Word and Excel

Ability to:
Learn and adhere to agencys policy and procedures
Analyze and diagnose problems related to operating and network systems and develop effective solutions
Understand complex interrelated technology and software functions
Effectively communicate through written and verbal expressions
Able to consult on issues and requests from end users

Preference will be given to those applicants with:
Experience in website management preferably Drupal
Experience in web content creation

Offers are contingent upon successful completion of all background and reference checks required documents and if applicable a post-offer medical/physical evaluation.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:

Affordable medical dental life and short-term disability insurance plans
Top-ranked retirement and long-term disability plans
Ten paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Sick time accrued at 3.70 hours bi-weekly
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Deferred compensation plan
Wellness plans

Learn more about the Paid Parental Leave programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

You will be required to participate in the Arizona State Retirement System (ASRS) upon your 27th week of employment subject to waiting period. On or shortly after your first day of employment you will be provided with enrollment instructions and effective date.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling or emailing Requests should be made as early as possible to allow sufficient time to arrange the accommodation.