Application Support Administrator I
Job Location:
Colorado Springs, CO - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Description / Position Overview
- Application Support Administrator I
About the Job: The City of Colorado Springs is seeking an Application Support Administrator I who will implement and support the many commercial off the shelf (COTS) software solutions and Software as a Service (SaaS) with a moderate degree of complexity and scope used to meet customer needs spanning from one to multiple City departments that are in line with City strategy industry best practices and trends and City standards policies and procedures. The administrator may also be involved in identifying requirements researching and evaluating possible solutions to modernize the Citys application portfolio.
This position is subject to budget required furloughs to be implemented in the 2026 calendar year.
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Your starting pay will be within the posted hiring range based on your years of experience and education. See the full potential of growth for this position here:2026 Salary Schedule
As an Application Support Administrator I you will:
- Support COTS (commercial off the shelf) software solutions including installing configuring testing monitoring and troubleshooting
- Provide application security user setup role privilege definitions and assignments and security permissions
- Serve as aliaison with the vendors on product deployments upgrades data migrations support issues or product issues
- Coordinate the IT responses to the customers and vendors across IT teams
- Oversee the installation and/or upgrade of software patches and releases
- Create system documentation and user training materials and train users in the proper use of hardware or software
- Report on the use and effectiveness of the solutions
- Provide user support and coordinates scheduled downtime and upgrades with user community
- Manage a variety of systems including Software as a Service (SaaS) Cloud solutionsintelligence ecosystemand Cloud vendor management
- Read technical manuals confers with users or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Recommend decisions to allocate and schedule deployment project activities related to COTS software
- Assist withITIL-based Incidents Request Fulfillment and Change Management processes
- Analyze and document software and system requirements to be included in the selection implementation and production of COTS software solutions and upgrades
- Research potential COTS software solutions to determine fit with business need
- Other duties as assigned
We are looking for candidates who demonstrate:
Knowledge of:- How to install update and maintain on-premises software
- Configure and support cloud bases applications
- Using an Information Technology Service Management (ITSM) system
- Information Technology Infrastructure Library (ITIL)
Ability to:
- Perform job duties with a high degree of accuracy
- Maintain a high degree of accuracy while working in a demanding and highly interactive team environment
- Provide excellent customer service
- Communicate clearly and concisely orally and in writing
- Establish and maintain effective working relationships
- Minimum Qualifications
- Bachelors degree from an accredited college or university with major coursework in a related area of study.
- This is an entry level position and prior experience is not required.
- Obtain within six (6) months of hire a CompTIA Security certification.
We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience and each year of additional relevant work experience as equivalent to each year of required education. - Preferred Qualifications
The following qualifications are not required but they are considered desirable. If you possess any of the preferred qualifications please include specific details in your application. This information may be used to identify a top group of applicants.
- Understanding of complex business applications and COTS (commercial off the shelf) platforms to include ITIL (Information Technology Infrastructure Library)-based Incident Request Fulfillment and Change Management processes
- Understanding of operating systems security applications and network technologies
- Experience in Software as a Service (SaaS) Cloud solutions intelligence ecosystem and Cloud vendor management
- Additional Information
The background check process for this position includes being fingerprinted. Fingerprints will be used to check the FBIs criminal history records.
Please contact City Recruitingat for any questions about this position.
Equal Opportunity Employer
The City of Colorado Springs is committed to a welcoming culture that values our employees unique individual qualities and fosters a welcoming environment where people want to be
The City of Colorado Springs offers additional compensation depending on the position area of assignment and specific job assignments including shift differential pay differential acting or lead special assignment hazard pay longevity cell phone allowance uniform allowance relocation awards standby call out compensatory time off tuition overtime extra duty incentive holiday premium proficiency and vacation sell back.
NOTE: This job announcement is not intended to include a complete listing of all responsibilities knowledge skills and abilities associated with the position.
The City does not sponsor applicants for work visas of any kind (including but not limited to F-1 H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.
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Required Experience:
Unclear Seniority
