Application Operations Manager (iSeries)

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Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Application Operations Manager (iSeries) do at Fiserv
A successful Application Operations Manager (iSeries) at Fiserv leads a team that supports and enhances critical fintech applications across our Technical Operations organization. This role ensures production stability drives strong incident management practices and oversees iSeries and Windows/IIS application operations in partnership with development infrastructure and business teams. Success in this position means leading complex enterprise operations improving resilience and advancing automation and operational efficiency in a fast-paced environment.

What you will do

• Lead production support activities and ensure timely incident resolution while meeting service level objectives.
• Management and mentor application support engineers through coaching performance management and professional development.
• Oversee incident management including root cause analysis escalation management stakeholder communication and on-call operational readiness for mission-critical applications.
• Direct the implementation and operational support of iSeries environments and Windows-based IIS applications including troubleshooting across applications databases and infrastructure layers.
• Lead disaster recovery planning testing and execution; drive cross-functional collaboration; assess change impacts and risks; support Agile alignment; and promote automation monitoring capacity planning optimization and continuous improvement.

What you must have

• 8 years of experience supporting enterprise applications and web services-based architectures including REST APIs J2EE and middleware.
• 2 years of experience in leadership or management role.
• Hands-on experience supporting two core platforms: iSeries (IBM i/AS400) environments and Windows/IIS-based applications.
• Bachelors degree in information technology Computer Science or a related field.

What would be nice to have

• Experience with 2 application performance monitoring tools such as Dynatrace and Splunk.
• Experience across 3 modern operations areas including automation and scripting CI/CD pipelines and cloud-based architectures.
• 1 years of experience in financial services or fintech.

About Fiserv
Fiserv is a global leader in fintech solutions enabling money movement digital banking and payment experiences for organizations worldwide. Our Signature platform provides a scalable real-time processing environment supporting enterprise banking operations.

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• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

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Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

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