Application Engineer (Full Time Year Round)

Job SummaryThe application engineer will work with users departments and management to leverage technical solutions to best achieve company efficiency tracking sales and service goals. Provides coordination implementation training and support of company chosen POS PMS CRM eCommerce and other applications. Maintains up to date knowledge on the latest requirements in information security as it pertains to applications. There will be a strong focus on both best practice and the applications we support which includes PCI PII and any other standards within the hospitality Duties and ResponsibilitiesResponsible for application setup security administration configuration updates and with various departments including IT Marketing Accounting and our Point-of-Sale business units to increase efficiency and productivity using resort phone email and in person support to all resort operations to diagnose and troubleshoot current resort software and support of online with the implementation of system security standards to achieve greater uniformity and control across the resort and remain compliant with user requests issues symptoms and relevant issues in IT work order escalate all items for which resolution is not possible to vendor support and follow-up to ensure timely resolution on behalf of the project management of system and implementation database integrity and and prioritize IT tickets and issues. Assist with production of documentation such as user guides job aides policies and standard operating procedures for all front line POS with development and delivery of user training both remotely and onsite at the feedback on system features functionality and operations to help foster application internal department projects and changes with the Director of IT and ensure the IT team is programming support as necessary. (aspx html etc.)Maintain internal customer/user compliance with relevant company policies and SpecificationsCompetencies:Proficient ininstallation configuration and troubleshooting processes for software hardware network and accessory and ethically handle confidential in Project Management in understanding how to troubleshoot API in fundamental operations of relevant software hardware and other analytical skills for trouble-shooting complex software applications with troubleshooting experience from an IT support perspective and guest service withbackup antivirus and IT management software with PMS POS and other ski & hospitality relatedapplications knowledge of policies procedures and implementation of information security to work effectively with dynamic teams and cross organizational and self-prioritization attention to detail and high standards for communication skills oral & to understand and follow verbal and written :ABachelors degree in Information Technology orrelated field preferred. An Associates degree in Information Technology or related field required.A combination of education work experience or military experience that enables performance of all aspects of the position.4-6 years in the Technology field with hospitality system experience Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential performing the duties of this job the employee is regularly required to walk talk see and hear. Sits for extended periods of time at a computer station or work desk; stands and walks regularly throughout the day; uses hands and fingers to operate computers and office equipment for up to 8 hours each employee must frequently lift and/or move up to 25 pounds. Exposed to typical office environment conditions and noise vision abilities required by this job include close vision distance vision peripheral vision depth perceptions and the ability to adjust Requirements:Non-smoking candidates nights and/or holidays may be required as business and departmental needs may require.