Application Administrator

Department: Innovation and Technology Department

Salary: $81226.00 - $116762.94 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

We are looking for a skilled Unified Endpoint Engineer specializing in Microsoft Endpoint Configuration Manager (MECM/SCCM) Microsoft Intune and related endpoint technologies to support and enhance the Citys enterprise Unified Endpoint Management (UEM) environment. This position is part of a team responsible for engineering implementing maintaining and supporting endpoint management solutions across a large enterprise environment.
The Unified Endpoint Engineer will support the lifecycle of Windows endpoints including operating system provisioning and upgrades application deployment patch management configuration management automation security compliance and troubleshooting. The position will also support the Citys continued adoption of Microsoft Intune co-management modern provisioning and mobile device management technologies.

Major Duties and Responsibilities

• Administer maintain and enhance enterprise endpoint management solutions using Microsoft Endpoint Configuration Manager (MECM/SCCM) Microsoft Intune and related technologies.
• Engineer and support Windows 11 provisioning operating system deployment feature upgrades configuration management and device lifecycle processes across the enterprise.
• Package test deploy maintain and troubleshoot enterprise applications using MECM/SCCM Intune PowerShell and other endpoint management technologies.
• Coordinate and execute monthly Windows security patching and endpoint remediation activities including testing deployment troubleshooting compliance monitoring and resolution of deployment failures.
• Develop maintain test and troubleshoot PowerShell scripts and other automation used for endpoint administration software deployment configuration management reporting and remediation.
• Configure test deploy and maintain Group Policy Objects (GPOs) endpoint configuration policies compliance policies and related controls in accordance with enterprise standards and security requirements.
• Support Microsoft Intune and co-management capabilities including device enrollment configuration profiles compliance policies application deployment and migration of endpoint management capabilities to modern management platforms.
• Monitor endpoint health deployment status patch compliance configuration compliance and other operational metrics; investigate issues and implement corrective actions as needed.
• Troubleshoot complex Windows endpoint issues involving operating systems applications registry settings services file systems Active Directory Group Policy networking security controls and endpoint management technologies.
• Support endpoint security and vulnerability management activities by implementing approved security configurations remediating vulnerabilities and assisting with zero-trust PCI and other enterprise security requirements.
• Support management of mobile and Apple devices using technologies such as Microsoft Intune Apple Business Manager Mobile Device Management (MDM) and Mobile Application Management (MAM).
• Participate in testing and implementation of endpoint changes through established change management processes including documenting changes evaluating implementation impacts coordinating deployments and supporting rollback or remediation activities when necessary.
• Participate in endpoint technology projects and coordinate technical activities with Cybersecurity Identity Service Desk Infrastructure Networking Application Teams departmental IT liaisons vendors and other stakeholders.
• Create and maintain technical documentation operational procedures deployment documentation troubleshooting guides and knowledge articles supporting endpoint management services.
• Provide technical guidance and assistance to Service Desk personnel departmental technology staff other UEM team members and internal customers regarding endpoint management technologies and issues.
• Evaluate endpoint management technologies and identify opportunities to improve automation reliability security user experience and operational efficiency.
• Use modern productivity and AI-assisted tools where appropriate to improve scripting documentation troubleshooting knowledge sharing and operational efficiency.

Knowledge Skills & Abilities

• Strong working knowledge of Microsoft Endpoint Configuration Manager (MECM/SCCM) and enterprise endpoint management concepts.
• Experience with Microsoft Intune and an understanding of co-management between MECM/SCCM and Intune.
• Experience with Windows 10/11 operating system deployment provisioning feature upgrades patching application deployment and endpoint configuration management.
• Experience packaging testing deploying and troubleshooting Windows applications in an enterprise environment.
• Proficiency with PowerShell scripting for endpoint administration automation troubleshooting and remediation.
• Working knowledge of Windows operating system components including registry services file systems security and operating system configuration.
• Experience administering and troubleshooting Active Directory and Group Policy Objects (GPOs).
• Knowledge of Microsoft Entra ID and its relationship to enterprise endpoint management and device identity.
• Working knowledge of networking concepts including DNS DHCP TCP/IP and endpoint connectivity troubleshooting.
• Understanding of endpoint security vulnerability management secure configuration compliance policies and data protection practices.
• Experience using endpoint reporting monitoring and analytics to identify deployment compliance performance and operational issues.
• Knowledge of Microsoft Intune device enrollment configuration profiles compliance policies application management and related modern management capabilities.
• Familiarity with Apple Business Manager iOS Android macOS MDM and MAM technologies.
• Ability to troubleshoot complex technical problems identify root causes and implement effective solutions.
• Ability to manage multiple assignments and technical initiatives while coordinating effectively with infrastructure security service desk application and departmental stakeholders.
• Strong customer service communication documentation and organizational skills with the ability to communicate effectively with technical and non-technical audiences.
• Ability to work effectively as part of a technical engineering team while independently managing assigned responsibilities.

Required Qualifications

• Three (3) or more years of progressively responsible IT experience involving enterprise endpoint management systems administration desktop engineering or related technologies.
• Hands-on experience administering Microsoft Endpoint Configuration Manager (MECM/SCCM) in an enterprise environment.
• Experience supporting Windows 10/11 endpoint lifecycle activities including operating system deployment or provisioning patch management software deployment and troubleshooting.
• Experience packaging deploying and troubleshooting enterprise Windows applications.
• Experience using PowerShell for systems administration endpoint management automation or troubleshooting.
• Experience administering or supporting Active Directory and Group Policy in an enterprise environment.
• Working knowledge of enterprise endpoint security configuration management and vulnerability remediation practices.
• Experience troubleshooting endpoint issues across Windows operating systems applications networking identity and endpoint management technologies.

Preferred Qualifications

• Five (5) or more years of well-rounded IT experience preferably in a large enterprise environment supporting 5000 users.
• Experience administering Microsoft Intune co-management Windows Autopilot and Microsoft Entra ID.
• Experience managing mobile devices using MDM/MAM technologies and Apple Business Manager.
• Experience with Endpoint Analytics proactive remediations compliance reporting patch reporting and endpoint operational metrics.
• Experience supporting enterprise Windows operating system upgrades or large-scale endpoint transformation initiatives.
• Experience implementing endpoint configurations supporting PCI or other industry security and compliance requirements.
• Microsoft certifications related to Endpoint Administration Intune Microsoft 365 Azure/Entra or related technologies are preferred; no professional license or certification is required.
• Experience using AI-assisted administrative tools such as Microsoft Copilot or ChatGPT Enterprise to improve scripting documentation troubleshooting or operational efficiency is desirable.

Minimum Education and Experience

High School Graduate or Equivalent and five (5) years of related work experience;

OR

Two-Year College Degree and Three (3) years of related work experience;

OR

Bachelors Level Degree and one (1) year of related work experience;

OR

Masters Level Degree;

OR

An equivalent combination of education and relevant experience that provides the knowledge skills and abilities necessary to successfully perform the essential job duties.

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.