AppleCare Technologies BPR Project Manager, Service Supply Chain

Do you feel a personal stake in everything that you work on thrive in fast-paced environments with complex technical challenges and bring engineering intuition to the problems you solve Do you develop strong relationships build trust and drive outcomes through technical credibility and influence Do you communicate openly and clearly with engineers and business leaders alike collaborate enthusiastically and value a culture of healthy debate grounded in data and design thinkingnnAppleCare Technologies Business Process Reengineering (BPR) is responsible for delivering cross-functional systems projects across all AppleCare business areas including Sales Service Support Supply Chain and Logistics. We build strong technical relationships across the company and stitch AppleCare systems and processes enterprise-wide from hardware repair engineering and diagnostics platforms to service quality and customer a BPR Project Manager you will plan mobilize and execute mid to large scale technical projects and programs ensuring system solutions are architecturally sound rigorously tested and that organizations are ready for process and technology changes. You will be the technical prime mover of your projects owning scoping requirements definition solution design participation technology selection resource planning communications project governance risk management and change will bring engineering depth to your partnerships with diagnostics engineers hardware Technical Program Managers (TPMs) solution architects and Information Systems and Technology (ISu0026T) teams building trust through shared technical language and driving accountability across complex globally dispersed programs. The ideal candidate combines a formal engineering background with a proven track record managing large-scale technical programs that span multiple engineering and business functions across global organizations.

In this role you will plan and lead complex technical projects to simplify and scale AppleCare enterprise systems. You will partner closely with engineering teams solution architects and business stakeholders to drive the technological design process from problem identification through solution architecture and implementation.

Plan and lead multiple complex technical projects balancing scope schedule and budget constraints with engineering feasibility and long-term platform the technological design process from requirements definition and user stories to solution architecture vetting and geographically dispersed cross-functional teams spanning engineering operations and third-party partners to ensure solutions are well-architected integrated and strong business understanding of service operations including hardware repair diagnostics service process and customer journey contexts to translate and drive clear scope and objectives into technology development project with data scientists solution architects and various engineering teams (diagnostics hardware repair service quality and others) to define technically grounded requirements and evaluate architectural options including Artificial Intelligence and Machine Learning (AI/ML) and project risk by identifying technical dependencies integration risks and testability concerns throughout the project capital planning for new projects and scope changes including business justifications systems strategy and strategic engineering and business teams are prepared for system and process changes through design and system playback reviews User Acceptance Testing (UAT) support cutover deployment activities and change management.

Bachelors degree in Electrical Engineering Mechanical Engineering Systems Engineering Industrial Engineering Computer Science or a closely related technical disciplinen4 years of engineering project management or technical program management experience delivering large-scale cross-functional systems or engineering programsnPartnering on technical solutions with engineering and architecture teams to influence architecture and integration decisionsnBackground in supporting system configuration architecture and software development life cycles in an engineering or systems contextnKnowledge of enterprise-level systems (SAP or equivalent) and their interdependencies within complex technical ecosystemsnFamiliarity with hardware repair diagnostics service engineering or manufacturing and quality engineering environments and associated technical workflowsnExperience with global programs that incorporate regional and country-specific engineering and operational requirementsnExperience with delivering project updates and presenting technical information to diverse cross-functional teams including engineers business specialists and executive leadershipnBackground in defining technical objectives and execution plans for cross-functional engineering and business teamsnDelivery of projects that incorporate AI/ML data intelligence or automation technologies as part of the core solution designnExecution of change management within technical program delivery encompassing stakeholder impact assessment organizational readiness training and communications planning and user adoption for system and process transitionsnKnowledge of logistics forward and reverse supply chain and planning systemsnKnowledge and experience with SAP or similar enterprise-level supply chain and logistics systems including warehouse management systems (WMS) transportation management systems (TMS) event management (EM) and supply/demand planning systems

Masters degree in Electrical Engineering Mechanical Engineering Systems Engineering Industrial Engineering Computer Science or a closely related technical disciplinen8 years of engineering project management or technical program management experience including the delivery of enterprise-scale technical programs spanning hardware software and service systemsnProject management certification (PMP or equivalent) or engineering-relevant certification (Six Sigma or similar)nImplementation of enterprise-scale system solutions on SAP or similar platforms particularly service repair diagnostics warranty or supply chain systemsnKnowledge of systems behavior architecture interdependencies and data requirements across interconnected AppleCare or equivalent enterprise applicationsnProven Expertise in Post-Sales Supply Chain: In-depth knowledge of end-to-end service supply chain networks including spare parts forecasting inventory staging repair hub operations and reverse logistics (returns screening refurbishment and scrap/recycle).