AppleCare Technologies BPR Project Manager, Generative AI

Do you feel a personal stake in everything that you work on thrive in fast-paced environments with lots of ambiguity and enjoy working with complex technologies Do you develop positive relationships build trust and influence without direct authority Do you communicate openly and clearly collaborate enthusiastically and value a culture of healthy debate If so we want to talk to you! nnAppleCare Technologies BPR is responsible for driving and delivering cross-functional technology projects across all AppleCare business areas including Sales Service and Support. We build positive relationships across the company and stitch AppleCare systems and processes enterprise-wide. AppleCare Technologies Business Process Reengineering (BPR) is responsible for delivering cross-functional systems projects across all AppleCare business areas including Sales Service Support Supply Chain and Logistics. We build strong technical relationships across the company and stitch AppleCare systems and processes enterprise-wide from hardware repair engineering and diagnostics platforms to service quality and customer systems.

As a BPR Project Manager you will plan mobilize and execute mid to large scale technical projects and programs ensuring system solutions are architecturally sound rigorously tested and that organizations are ready for process and technology changes. You will be the technical prime mover of your projects owning scoping requirements definition solution design participation technology selection resource planning communications project governance risk management and change readiness. nnYou will bring engineering depth to your partnerships with diagnostics engineers hardware Technical Program Managers (TPMs) solution architects and Information Systems and Technology (ISu0026T) teams building trust through shared technical language and driving accountability across complex globally dispersed programs. The ideal candidate combines a formal engineering background with a proven track record managing large-scale technical programs that span multiple engineering and business functions across global will connect the dots build trust and understanding between groups and orchestrate the activities needed to make your projects successful. The ideal candidate has experience leading large global technology projects that interweave multiple functional teams and systems.

Plan mobilize and implement mid to large scale technology system changes are thoroughly tested and organizations are prepared for process project prioritization technological solutions architectural decisions and resource communications project governance risk management and change the activities required across multiple functional teams to deliver project business strategy to technology strategy and define the execution roadmap to deliver key capabilities.

Bachelors degree in a business or engineering related field.n3 years of experience working in a Customer Support business with a focus on tools and of enterprise-level Digital Transformation initiatives using new technologies including Generative of project structures for optimal return on investment including coordinating cross-project initiatives or large-scale and delivery of large cross-functional systems presenting project updates and strategic plans to cross-functional stakeholders at all of system configuration architecture and software development life in global projects incorporating regional and country-specific collaborating with data scientists and solution architects to clarify objectives and define execution to occasionally travel and work off-hours or weekends to support projects as needed.

7 years of experience implementing global enterprise scale technology solutions including customer-facing Generative AI of service support supply chain and warranty contract sales and management certification (PMP or similar accreditations).nGraduate degree in a business or engineering related to navigate ambiguity and build trust between technical and non-technical groups.