AppleCare Technologies BPR Manager — Enterprise & Channel Sales Portfolio

Do you feel a personal stake in everything you build thrive in fast-paced environments with high ambiguity and excel at driving complex multi-tiered technology architectures Do you build trust across engineering product and executive teams influencing strategic direction without relying on direct authority Do you communicate clearly with engineers and business leaders alike value data-driven debate and apply design thinking to solve complex problems nnIn AppleCare Technologies Business Process Re-engineering (BPR) we lead the most critical cross-functional technical transformations across AppleCare and Apples global enterprise ecosystem. We sit directly at the convergence of business strategy systems architecture and large-scale software executionstitching together enterprise-wide platforms from B2B and Channel partner portals to contract lifecycle engines hardware diagnostics service quality systems and global ERP the AppleCare BPR Manager for the Enterprise u0026 Channel Sales Portfolio you will lead and mentor a high-caliber team team of project managers driving initiatives that expand AppleCare across Enterprise Education Carrier and Authorized Reseller channels. Y ou will own portfolio governance drive architectural integrity lead capital planning and partner closely with teams across Appleincluding Sales Enterprise u0026 Education Apple Services Engineering (ASE) Operations Strategic Data Solutions (SDS) ISu0026T and Geo Expansion.

As the AppleCare Technologies BPR Manager overseeing the AppleCare Enterprise and B2B Sales Portfolio you will have primary responsibility to manage AppleCare Business Process Re-engineering (BPR) project and program managers focused on initiatives that support AppleCare growth in the Enterprise Education and Channel Sales markets. Your teams responsibilities will include project scoping technological solutions and architectural decisions resource-planning communications project governance risk management change management and readiness. Y our responsibilities include communication and strategic collaboration with AppleCare business groups IT organizations and teams across Apple including Sales Enterprise and Education Apple Services Engineering Apple Store Online Retail Stores Operations Strategic Data Solutions and Geo Expansion.

Lead mentor and develop a high-performing team of Technical Program and Project Managers driving careerndevelopment performance evaluations and technical capability growth with a deep commitment to inclusion and capital planning and portfolio roadmap definition partnering with business and engineering leadership to evaluate business cases establish ROI and prioritize technology investments across Enterprise Education Carrier and Reseller project prioritization and resource allocation balancing global/regional business commitments against engineering bandwidth and vendor large-scale enterprise system implementations and integrations spanning ERP (e.g. SAP) CRM/CMS platforms B2B sales engines partner connectivity (APIs EDI) and real-time reporting u0026 consult on and execute business process re-engineering initiatives eliminating operational bottlenecks and streamlining end-to-end B2B transaction entitlement and onboarding identify and manage critical path dependencies and multi-system technical risks establishing cutover strategies change readiness frameworks and post-implementation AI/ML data intelligence and automation technologies into operational workflows and modern SDLC practices to improve platform scalability and delivery executive-level cross-functional alignment and technical escalation management clearly communicating project health negotiating trade-offs and resolving conflicts across matrixed and execute strategic AppleCare BPR organizational initiatives continuously elevating project management standards tooling and technical documentation practices.

5 years of direct people management experience leading and developing teams of Technical Program Managers or Project Managers.n8 years of experience managing large-scale complex global cross-functional technology projects involving multi-tier enterprise technical proficiency across the Software Development Life Cycle (SDLC) service-oriented architectures API lifecycle management and systems design experience delivering enterprise systems implementations and integrations such as ERP (e.g. SAP) CRM/CMS platforms B2B web applications and reporting/data analytics portfolio budget and capital management skills with proven success in resource allocation deadline management and scope executive communication negotiation and conflict-resolution skills with a track record of facilitating cross-functional alignment between engineering and business -on analytical problem solver who maintains a high-level strategic perspective while diving deep into technical details integration contracts and root-cause analyses.

Domain Expertise: Extensive experience delivering technology solutions for Enterprise Sales B2B platforms Carrier u0026 Reseller Channel integrations commercial warranty contracts or large-scale device enrollment/service u0026 Automation: Experience incorporating AI/ML data intelligence or automation tooling as part of business processes or the core : PMP PMI-ACP CSM/CSPO SAFe or equivalent : Graduate degree (Masters or MBA) in Computer Science Information Systems Software Engineering Business or related field.