AppleCare Hardware Readiness Manager

AppleCare is Apples premier Service and Support organization providing award-winning technical support and product service to our global customer an AppleCare Hardware Readiness Manager you will serve as a strategic leader responsible for shaping serviceability outcomes throughout the product development lifecycle. You will partner closely with Product Design Engineering Operations Marketing and AppleCare leadership to influence early product decisions navigate the regulatory landscape define service strategies and ensure the successful execution of new product introductions. You will combine deep business judgment systems thinking technical knowledge and cross-functional leadership to balance the customer experience repairability regulatory requirements operational efficiency and business objectives.

As an AppleCare Hardware Readiness Manager you will lead a team in developing and executing service strategies that enable Apple to deliver exceptional customer experiences while meeting evolving business and regulatory will engage early in the product development process to advocate for serviceability and repairability considerations translate complex requirements into scalable service solutions and ensure successful implementation across AppleCares service ecosystem. Working across a broad set of organizations you will influence key decisions that shape the future of Apples service will navigate ambiguity build trust across organizations communicate effectively at all levels of the company and balance competing priorities to achieve the best outcomes for customers and Apple. You will thrive in a fast-paced collaborative environment taking a hands-on proactive approach to fostering long-term partnerships with cross-functional teams.

Partner with Product Design and Engineering teams early in the development cycle to influence product decisions and advocate for serviceability repairability and customer experience end-to-end AppleCare service readiness planning and execution for new product and evolve service strategies including repair approaches service modules troubleshooting requirements and future service business priorities and emerging regulatory requirements into actionable service solutions and operational assess and mitigate readiness risks throughout the product development lifecycle escalating issues and driving timely scalable frameworks documentation and processes that improve organizational effectiveness and continuous improvement initiatives that enhance the repair ecosystem for customers technicians and a culture of accountability ownership collaboration and continuous learning within your team.

Bachelors degree in Engineering or equivalent experience.n10 years of experience leading complex cross-functional programs in product development operations service engineering or program management influencing stakeholders across multiple organizations and leadership levels without direct of driving initiatives from concept through execution in fast-paced and ambiguous applying analytical and problem-solving frameworks to inform business of presenting complex technical or business topics to senior execution in managing multiple priorities and stakeholder needs to drive decisions to closure.

Master of Business Administration (MBA) or equivalent advanced degree.n4 years of experience leading developing and coaching of repairability service strategy and customer support in new product introduction (NPI) service readiness service operations or hardware program record of translating regulatory requirements into operational or product in influencing product decisions during the early stages of development and driving process improvements at record of developing and coaching high-performing to connect technical details with customer operational and business outcomes through a systems-thinking approach.