Apple Systems Engineer-Technology Support Center

POSITION TITLE: Apple Systems Engineer

DEPARTMENT/LOCATION: Technology Division / Technology Support Center

STATUS: Classified Exempt/Full-Time

HOURS OF WORK: 40 hours a week / 12 month / 242-day calendar

We evaluate all candidates individually to ensure a fair and competitive salary offer

POSITION SUMMARY:

The position is responsible for ensuring the stability integrity and efficient operation of the Apple systems that support core organizational functions. This position is expected to monitor maintain support and optimize all networked and cloud software and associated operating systems. This individual will also mentor and provide guidance to the Technology Services staff.

This position is part of the Technology Division and reports to the Assistant Director of Technology Services.

PRIMARY DUTIES/RESPONSIBILITIES:

Strategy & Planning:

Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.

Work with executive team members decision makers and stakeholders to define district requirements and systems goals and to identify and resolve systems issues.

Identify communicate and resolve issues in order to maximize the benefit of IT systems.

Collaborate with Senior Engineers and IT staff to improve operational efficiency device management and deployment processes

Acquisition & Deployment:

Design and deploy new applications and enhancements to existing applications software and operating systems.

Conduct research on software and systems products to justify recommendations and to support purchasing efforts.

Interact and negotiate with vendors and contractors to secure system-related products and services.

Lead 1:1 Deployment Teams for all levels (ES MS and HS devices)

Design and maintain 1:1 deployment processes and implementations

Coordinate inventory tracking device preparation staging and deployment logistics

Support software deployment patch management and device lifecycle management processes

Operational Management

Gauge the effectiveness and efficiency of existing systems including but not limited to Apple iOS Apple systems Mosyle Intune and Active Directory; develop and implement strategies for improving or further leveraging these systems.

Design and perform server and system audits related to Apple systems and infrastructure system backup procedures and other recovery processes in accordance with department disaster recovery and continuity strategies.

Ensure system connectivity of all servers shared software groupware and other applications.

Create and maintain documentation as it relates to system configuration mapping processes and service records.

Ensure compatibility and interoperability of in-house computing systems.

Coordinate and perform in-depth tests including end-user reviews for modified and new systems.

Monitor and test system performance; prepare and deliver system performance statistics and reports.

Work with Information Technology Trainer to provide orientation and training to end users for all modified and new systems.

Supervision and guidance to the apple systems analysts assigning tasks addressing performance and performing annual evaluations

Perform other duties as assigned.

Education and Experience Requirements:

Bachelors degree in IT or related field of study preferred

3-5 Years experience working in the IT industry

Previous experience with Serverand 2016

Experience working with server technologies preferred

Minimum ACMT certification required

• Apple Certified Technical Coordinator certification preferred

Required Knowledge Skills and Abilities:

Familiarity with Apple Microsoft and MDM environments

Excellent network troubleshooting skills with LAN WAN and internet connectivity

Excellent hardware and software troubleshooting skills

Excellent verbal written and listening communication skills

Ability to organize and prioritize multiple projects simultaneously

Must exhibit a high degree of motivation responsibility and confidentiality

Proven analytical and problem-solving skills

Strong attention to detail and a high degree of accuracy

Proven ability to manage time projects and meet deadlines

Highly collaborative team player

Work with others with lesser technical skills to resolve questions and issues

PHYSICAL REQUIREMENTS:

This position requires the performance of heavy workwhich requires exerting up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently and/or up to 20 pounds of force constantly to move objects. The position includes significant lifting carrying pushing and/or pulling frequent stooping kneeling crouching and/or crawling and significant fine finger dexterity.

Specifically this job requires the ability to:

Lift and transport standard computer equipment and rack-mounted server equipment

Sit for extended periods of time

Bend and crouch in small work areas in order to install network cabling and/or computer systems

The job is performed in conditions that may include temperature extremes or hazardous conditions.

IMPORTANT EMPLOYMENT STATEMENTS

The statements above are intended to describe the general nature of the work being performed and are not intended to be construed as an exhaustive list of all responsibilities duties and skills required. This document describes the position currently available. The District reserves the right to modify job duties or job descriptions at any time.

The Olathe Public Schools prohibit discrimination on the basis of race color ethnicity national origin sex disability age religion sexual orientation or gender identity in its programs activities or employment as required by applicable federal and state laws.

CLEARANCES REQUIRED: Criminal Justice Fingerprint Background Clearance TB Test