Apple Store Online Communications Manager

Imagine what you could do here! The people here at Apple dont just create products they build the kind of wonder that has revolutionized entire industries. It is the diversity of those people and their ideas that inspires the innovation that runs through everything we do from amazing technology to industry-leading environmental efforts. At Apple inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best on the Apple Store Online team we are responsible for Apples largest store. Our main goal is to deliver a magical personal digital experience where customers can shop buy and learn everything Apple wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store it takes extraordinary people and we are looking for someone to help us do extraordinary Apple Retail Customer Care team is seeking an experienced manager to lead a team of software developers and technical project managers responsible for our transactional customer this role you will guide a team to build scale and optimize the direct-to-customer communications that reach millions of Apple customers every day.

As the Retail Online Communications Manager you will lead a hard-working globally distributed team who create email SMS and other direct-to-customer transactional communications. Operating in a fast-paced continually changing environment you will be the subject matter expert driving the strategy and execution of these critical touch points.

Develop trusted cross-functional relationships translating between technical and business teams to drive what matters from ideation to the development and deployment of worldwide transactional communications (Email SMS etc.) across Apple Retail platforms coordinating work methods execution and information insights and strategic recommendations to Leadership and cross-functional peer groups adapting your communication style to align with the audience and drive strategic for the customer experience through all written communications maintaining a sensibility for the Apple and inspire a high-performing team of technical project managers and software developers through their individual development plans provide timely feedback and manage performance reviews and Apple Retail culture by creating a diverse inclusive and trusting environment modeling the highest standards of conduct ethics and strict adherence to Apples values of and implement process improvements for your team and across cross-functional work streams to build best-in-class scalable customer outreach with engineering leads and product management to share critical program tracks assess the impact of new features and prioritize roadmaps and Capital Plans.

7 years of experience in project/program management including leading cross functional partners in a technical field.n3 years of experience mentoring and guiding others through developmental and timely feedback project milestones and leading and collaborating with cross-functional teams (engineering product operations) to translate business requirements into technical solutions without direct management driving multiple high-impact projects simultaneouslynExperience fostering a diverse inclusive and collaborative team culture within a geographically distributed to work outside of typical business hours and flexibility to travel per business needs.

10 years of experience leading cross-functional teams with worldwide matter expertise in transactional communications direct-to-customer messaging channels and related managing remote or globally distributed teams across multiple time leadership experience including familiarity with templating engines (such as Apache Velocity) and fundamental software presenting to and influencing senior Scrum Master or related project management navigating confidential information and complex matrixed organizational structures.