APM Lead-Sr. Infrastructure Engineer

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

We are seeking an exceptionally seasoned and strategic APM Lead (Application Performance Monitoring) - Senior Infrastructure Engineer with a strong Forward Deployed Engineering (FDE) focus. This role combines deep technical leadership in APM with hands-on customer-facing engineering to deliver tailored observability solutions within complex enterprise environments.

This role serves as both a top-tier technical authority and a forward deployed partner working closely with internal stakeholders and external customers to design implement and optimize performance monitoring solutions in real-world environments. You will bridge product/platform capabilities with customer-specific needs ensuring observability platforms directly support reliability scalability and business outcomes.

In this role you will establish the long-term vision for APM capabilities while rapidly developing and deploying customized solutions. You will influence architectural decisions across application platform SRE and cloud teams embedding performance engineering proactive detection and data-driven optimization into the full software development lifecycle.

Success in this position will be defined by clear measurable outcomes: materially improving application performance reducing the frequency and severity of customer-impacting incidents shortening time to detection and root-cause resolution and equipping engineering teams with trusted high-fidelity performance insights at enterprise scale. This role is expected to drive durable operational improvements strengthen platform reliability and resilience and increase engineering velocity by making observability more actionable consistent and embedded in day-to-day delivery. Equally important you will convert field experience into repeatable patterns scalable solutions and strategic recommendations that shape enterprise observability standards and influence broader technology direction.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
1. Works to achieve operational targets with major impact on the infrastructure engineering department or job area results and contributes to the development of goals for area of responsibility.
2. Designs builds manages and implements enterprise infrastructure technology platforms and systems across cloud network database storage platform computing or middleware domains.
3. Develops and applies automation monitoring and optimization techniques to ensure high availability and performance of infrastructure.
4. Manages large infrastructure projects and programs aligned with organizational strategy and regulatory requirements.
5. Collaborates with cross-functional teams and external partners to integrate new technologies and continuously improve infrastructure standards and processes.
6. Troubleshoots and resolves complex technical issues impacting infrastructure performance and reliability.
7. Ensures compliance with technology strategies standards and governance to mitigate risks and ensure regulatory adherence.
8. Reviews infrastructure designs configurations and procedures to support operational consistency and knowledge sharing.
9. Provides strong technical guidance training and direction to infrastructure teams and lower-level technical professionals.
10. Demonstrates innovative influence with stakeholders in supporting business objectives and technical strategic objectives.

Qualifications
Required Qualifications
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelors degree in Computer Science Engineering Information Systems or related field.
2. Minimum of 7 years of professional experience in infrastructure engineering.
3. Advanced knowledge of enterprise infrastructure technologies including cloud network database storage platform computing and middleware.

Preferred Qualifications:
Bachelors degree and ten or more years of experience.
Hands-on experience with APM platforms such as Dynatrace AppDynamics New Relic Datadog or similar.
Experience with OpenTelemetry and custom instrumentation.
Strong background in cloud platforms Kubernetes and microservices architectures.
Proficiency in programming/scripting languages such as Python Java or Go.
Experience in forward deployed engineering solutions engineering or similar customer-embedded technical roles.
Proven ability to translate customer-specific solutions into reusable platform capabilities.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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