API Operations Engineer

API Operations Engineer
ROLE
We need an experienced API Operations Engineer at the Internal Revenue Service (IRS). This position supports the IRS Enterprise API Gateway Modernization and Operations (EAGMO) effort providing round the clock operational support for the agencys gateway this role you will provide 24x7x365 monitoring and production operations across the legacy and new gateway environments perform incident triage and P1 response within ServiceNow SLAs deliver root cause analysis execute patch and vulnerability remediation support maintain performance dashboards and reporting run backup/restore and DR testing and perform post change smoke testing. This is a full time opportunity. We can offer a competitive salary and a comprehensive benefits package. Appy today!

RESPONSIBILITIES

• Provides 24x7x365 monitoring of the EAG platform and executes day-to-day production operations across the legacy IBM webMethods environment the new API Gateway product and any approved dual-run period.
• Performs incident triage and response consistent with the 30-minute ticket assignment and 4-hour resolution target for P1 incidents escalating and documenting per ServiceNow requirements.
• Delivers root cause analysis for P1 incidents within 5 business days and drives corrective/preventive action to reduce recurrence.
• Executes patch and vulnerability remediation support in accordance with IRS timelines and POA&M requirements (while IRS retains cybersecurity risk-acceptance authority).
• Maintains performance dashboards monitors latency/throughput/error-rate/availability metrics and produces the Monthly O&M Performance Report and Quarterly Trend Analysis Report.
• Executes backup/restore procedures and quarterly restoration testing and supports IRS disaster recovery exercises.
• Performs post-change smoke testing and operational readiness validation following production changes incident remediations or currency events.

• 7 years of experience performing similar duties to this role
• Experience with 24x7 production support incident triage ServiceNow RCA monitoring patch/vulnerability remediation support backup/restore DR support operational reporting and production readiness within approved EAG boundaries.

• Bachelors degree in Computer Science IT or related field
• MBI is preferred

• Remote Preferred to be based in National Capital Region

• U.S. citizenship or lawful permanent resident is required
• Ability to obtain IRS Minimum Background Investigation security clearance

• IRS Enterprise API Gateway Modernization and Operations (EAGMO)

• 40 hours per week
• 8 hours per day

• Employment Classification Eligibility W2

• Not eligible for relocation benefits

• Salary range: $120000 $140000
• Benefits: Benefits package includes options for health dental and vision insurance coverage; 401k contribution options

West 4^th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race color creed religion gender sexual orientation ancestry national origin age marital status mental disability physical disability medical condition pregnancy political affiliation military or veteran status or any other basis prohibited by federal or state law.

Other Considerations: applicants will be subject to a background investigation. Individuals primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC copier fax telephone cell phone etc. Occasionally required to reach overhead bend and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.