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APG Data Analyst

V R Della Infotech Inc

Job Location:

Atlanta, GA - USA

Monthly Salary: Not provided by the employer

Posted: 18 June 2026 (30+ days ago)

Application Deadline: 15 September 2026

Vacancies: 1 Vacancy

Job Summary

Description:

49.51- 58.29/hr

Job Summary

We are seeking a detail-oriented and execution-focused Customer Domain Specialist to join the CX SWAT team at NAPA Auto Parts.

This role is responsible for ensuring the accuracy consistency and integrity of the Customer Domain across systems processes and ongoing initiatives. Operating as part of a SWAT team the specialist will focus on resolving data system and process discrepancies that impact customer information and downstream operations.

The role will act as a central control point across business and technology teams to ensure that customer data and related processes are reliable aligned and scalable.

Position Performance Measures:

Customer Data Accuracy Rate (%) - Target: 98% accuracy across key attributes (billing shipping pricing tax hierarchy)
SOP Compliance Rate (%) - Adherence to defined customer data governance processes
Number of audit gaps identified in customer domain processes
Approval Cycle Time -Time taken for customer data creation/modification approvals
Customer Domain Initiative Success Rate (%) -% of initiatives delivered on time and meeting defined objectives
Dependency Risk Mitigation (%) - % of risks/issues proactively identified and mitigated

Responsibilities

Customer Domain Ownership & Integrity

Own the accuracy and consistency of customer data across systems and platforms
Ensure alignment of customer records hierarchies and attributes across all touchpoints
Identify and resolve data discrepancies duplication and inconsistencies

Issue Resolution & SWAT Execution

Act as part of a CX SWAT team to investigate and resolve critical customer domain issues
Perform root cause analysis on system data and process-related defects
Drive quick resolution in collaboration with cross-functional teams

Data Governance & Controls

Establish and enforce data standards definitions and governance practices for the customer domain
Define and monitor data quality rules validations and controls
Partner with IT and data teams to ensure proper system configurations and data flows

Initiative Oversight (Customer Domain)

Review all in-flight initiatives impacting customer data and systems
Ensure changes align with defined data standards and do not introduce inconsistencies
Act as a gatekeeper for customer domain-related changes

Cross-Functional Coordination

Collaborate with product engineering operations finance and vendor teams
Ensure consistent understanding and usage of customer data across functions
Drive accountability for data quality and issue resolution

Monitoring & Reporting

Track and report on data quality metrics (accuracy completeness duplication error rates)
Proactively identify risks and trends impacting customer data integrity
Provide regular updates to leadership on issue status and improvements

Process Standardization & Improvement

Define and document standard operating procedures for customer data management
Identify opportunities to streamline processes and reduce manual intervention
Drive continuous improvement in customer domain operations
Other duties as assigned

Qualifications

5 years of experience in data management business analysis operations or customer domain roles
Strong understanding of master data management (MDM) and data governance principles
Proven experience in data quality management reconciliation and issue resolution
Experience working with customer data platforms ERP/CRM systems or Customer 360 environments
Strong analytical and problem-solving skills with attention to detail
Experience in Agile/Scrum environments preferred
Retail or distribution industry experience is a plus
Excellent communication and stakeholder management skills

Physical Demands / Working Environment

Work is performed in a standard office or hybrid environment
High collaboration across cross-functional and technical team

Enable Skills-Based Hiring No

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Additional Details

Is this requisition for a Direct Hire : No
Is this position a possible temp-to-permanent opportunity : No
Do you have a pre-identified candidate who will need to be hired by our Payroll Supplier : No
If yes enter the name contact details and hourly pay rate for the candidate. : Name: Email: Phone Number:Hourly Pay Rate:
Which shift is this position for : Shift 1
Daily Start Time (ex: 9:00AM) : 8AM
Daily End Time (ex: 5:00PM) : 5PM
Working Days (ex: Monday - Friday) : MON-FRI
Candidate Video Interview Link : (No Value)

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