Apartment Manager (West Gresham Apartments)

Job Overview

Location/Schedule: The position is located at the West Gresham Apartments in Gresham OR. This is a part-time position expected to work approximately 12-15 hours per week. The specific number of hours will be set by management. Due to the nature of residential work the Apartment Manager must be flexible and available to address emergencies outside of regular working hours.

Position: Apartment Manager

Program: Property Management

Cascadias Mission and Vision:

Mission: Cascadia Health delivers whole health care integrated mental health and addiction services primary care and housing to promote hope and support the well-being of the communities we serve.

Vision: We envision a community where everyone benefits from whole health care experiences well-being and has a self-directed connected life.

Position Description: The Apartment Manager oversees the daily operations of a property handling tenant relations property maintenance and financial administration.

This position must understand appreciate and respect the differences within our Cascadia community. As such it is expected that this position promotes integrated care our vision of trauma-informed and person-first approaches and helps create a work environment of acceptance.

Essential Responsibilities:

This position description is not intended to be an all-inclusive list of responsibilities skills or working conditions associated with the position. Management reserves the right to modify add or remove duties as necessary.

General

• Maintain designated office hours for tenants as outlined for each assigned property.

• Facilitate monthly tenant community meetings.

• Address tenant concerns complaints and issues promptly; follow the established Complaint Process and escalate to the Portfolio Manager when appropriate.

• Collect and process rents deposits and chargebacks in accordance with established procedures.

• Complete and submit weekly reports to the Portfolio Manager.

• Assist with tenant move-ins orientations and move-outs including all related paperwork.

• Support the Compliance Department with annual and as needed recertifications by meeting with tenants assisting with paperwork submitting packets and collecting final signatures.

• Oversee and assist with the preparation of vacant units for re-rent and ensure timely processing of security deposit refunds.

• Maintain inventories for property equipment furnishings janitorial and grounds supplies.

• Conduct regular inspections of apartments and common areas; identify and inform the maintenance department of any needs related to the property.

• Respond to maintenance requests perform minor repairs or coordinate vendor services through Cascadias maintenance department.

• Ensure grounds are properly maintained including watering mowing edging fertilizing and weeding.

• Maintain clean and safe common areas including sidewalks steps parking lots hallways laundry rooms restrooms community rooms offices and storage areas. Remove snow and ice as needed to ensure safety.

• Perform other duties as assigned.

Regulatory & Compliance

• Comply with and implement regulations policies and procedures under which the property operates.

• Assist in crisis situations as appropriate following emergency protocols/procedures and coordination with the appropriate parties.

• Respect and honor tenant rights and responsibilities and demonstrate professional boundaries and ethics.

• Document and maintain records in a manner that assures compliance with all agency policies and procedures and local state and federal regulations as well as billing requirements.

• Demonstrate responsibility for safety of tenants and property.

• Understand fire regulations and evacuation procedures; participate in regular safety drills in compliance with program policies and procedures.

• Adhere to mandatory abuse reporting laws and HIPAA requirements.

• Complete annual employee training requirements on a timely basis as indicated in the licensing requirements for the facility as well as agency requirements.

• Participate in all scheduled staff meetings supervision sessions and other departmental and agency meetings.

• Perform other duties as assigned.

Operating Hours: This is a part-time position expected to work approximately 12-15 hours per week. The specific number of hours will be set by management. Due to the nature of residential work the Apartment Manager must be flexible and available to address emergencies outside of regular working hours.

Housing Details: The Apartment Manager will be provided with an apartment as part of the compensation package. Please note that housing for all household members of the managers unit is contingent upon employment with Cascadia Health as an on-site manager. Occupant will be responsible for all utilities.

Qualifications:

Education:

Required:

• A High School Diploma or GED.

Experience:

Preferred:

• One-year relevant experience

Specialized Knowledge Skills and Abilities:

• Effective communication and active listening skills.

• Demonstrated effective interpersonal and customer service skills.

• Ability to work proactively and effectively in a team as well as independently.

• Basic Knowledge of Trauma Informed Care (TIC) Motivational Interviewing and Evidence based practices

• Operate computer hardware and software at a level needed to effectively perform job functions.

Other:

• Must have the ability to travel to multiple locations throughout the Portland Metro area.

• Ability to perform CPR First Aid and effectively use AED equipment. CPR/ First Aid certifications are required and must remain current.

Working Conditions

Environmental: This role is centered on direct tenant and community engagement it is designed for in-person work and does not include hybrid or remote work options.

Work is performed in one or more of the following: administrative office clinical office acute care settings and community setting including client residences correctional facilities shelters hospitals public places and other social service sites. Meal periods and breaks are subject to interruption. Universal Precautions and remaining alert to the environment are critical to address the potential for aggressive behavior exposure to disease biohazards noise and contaminants.

Mental Demands: The work assigned is diverse and involves addressing new and unusual circumstances. The work regularly involves a degree of unpredictability and disruption of planned tasks requiring a flexible time management addition this position requires exercising sound judgment.

Cascadia is an Equal Opportunity Employer. If you need assistance or accommodation due to a disability contact us at .

Benefits

We offer generous benefits for our full-time and part-time employees (20 hours pro-rated) including:

• Generous Paid Time Off Package - Full-time employees earn 6 weeks of PTO in their first year!
• Medical and Dental Coverage (begins 1stof the month following hire date)
• VSP Vision Discount Plan
• 403(b) Retirement Plan - Eligible after 60 days with immediate 100% vestingand a 1-to-1 company match up to 3% per pay periodplusthe opportunity for an additional discretionary contribution (up to 5%) at the end of the fiscal year.
• Flexible Spending Account (FSA) (Medical dependent care and transportation options)
• Short-Term Disability Long-Term Disability and Life Insurance
• Paid Bereavement and Jury Duty Leave
• Length of Service Award
• Voluntary Life Insurance
• Supplemental Insurance
• Student loan forgiveness options

Wellness Benefits:

• Employee Assistance Program (EAP)
• Bike to Work Reimbursement
• Discounted Fitness Memberships
• Trauma Support Team

Starting Rate Range in USD ($)