AP Customer Service Rep

Job Details

Job Description

PRIMARY FUNCTION:

The Account Payable/Accounts Receivable Customer Service Rep I assists the Accounts Payable Management Team by functioning as a problem resolution resource for discrepant invoices and ensures the highest level of customer service for vendors and departmental personnel and assisting in the formulation of policies and procedures to expedite the resolution of match exceptions.

Problem resolution for invoices on match exception status

First line customer service for all vendors and departmental personnel

Work collaboratively with departmental supply chain and other match audit personnel

Credit hold resolution

Credit memo follow up with vendors

Interacts with co-workers visitors and other staff consistent with the core values of the University

Excel and Word proficiency

Cooperates in departments work improvement efforts. Participates on work related teams.

Supports Management in installation of future system enhancements and updates.

Prepare management reports

Assist in the development of new reports and on line queries

Refer major issues to management for resolution

Other duties as assigned by management.

INTERNAL/EXTERNAL CONTACTS:

Internal Departments and external vendors

EDUCATIONAL/TRAINING REQUIREMENTS:

High School Diploma or GED required.

CERTIFICATES LICENSES AND REGISTRATION:

EXPERIENCE REQUIREMENTS:

2 4 years of general Accounts Payable experience with strong customer service background

ADDITIONAL INFORMATION:

This position requires focus and attention to detail. Failure to fulfill job requirements could inappropriately expend organizational finances and contribute to other serious problems such as credit holds. Credit holds which inhibit Jeffersons ability to obtain products and services necessary to do business.

Work Shift

Worker Sub Type

Employee Entity

Primary Location Address

Nationally ranked Jefferson which is principally located in the greater Philadelphia region Lehigh Valley and Northeastern Pennsylvania and southern New Jersey is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65000 people strong dedicated to providing the highest-quality compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrows professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic clinical and applied research. Thomas Jefferson University home of Sidney Kimmel Medical College Jefferson College of Nursing and the Kanbar College of Design Engineering and Commerce dates back to 1824 and today comprises 10 colleges and three schools offering 200 undergraduate and graduate programs to more than 8300 students. Jefferson Health nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age race color religion creed sexual orientation gender gender identity marital status pregnancy national origin ancestry citizenship military status veteran status handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues including medical (including prescription) supplemental insurance dental vision life and AD&D insurance short- and long-term disability flexible spending accounts retirement plans tuition assistance as well as voluntary benefits which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues including those who work less than part-time(including per diemcolleagues adjunct faculty and Jeff Temps) have access to medical (including prescription) insurance.

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