AOG Operations Manager
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Job Summary
We are seeking experienced AOG Operations Manager to lead our 24/7 Aircraft on Ground (AOG) and Time-Critical Logistics Division.
The ideal candidate brings extensive expertise in aviation logistics expedited freight or next-flight-out (NFO) shipping. Candidates with an established book of business and strong industry relationships are highly preferred.
Key Responsibilities
- Manage the daily operations of the AOG and Critical Response Department ensuring seamless round-the-clock coverage and operational readiness.
- Act as the primary escalation point resolving critical shipment bottlenecks and high-pressure situations with urgency and professionalism.
- Oversee complex domestic and international shipping solutions including commercial air hot-shot ground air charter hand-carry and NFO services.
- Ensure all operational activities strictly comply with domestic and international transportation regulations.
- Lead train and develop a dedicated team of logistics coordinators and operations professionals.
- Track analyze and optimize department KPIs profitability service delivery metrics and client retention rates.
- Establish and refine standard operating procedures (SOPs) to maximize workflow efficiency and customer satisfaction.
- Maintain and deepen strategic partnerships with airlines MROs freight forwarders OEMs and key logistics vendors.
- Partner with executive leadership on growth initiatives leveraging existing industry relationships to expand the departments client base.
- 3 to 10 years of dedicated experience in AOG aviation logistics expedited freight or time-critical transportation.
- Proven track record in a management or supervisory role with a demonstrated ability to lead teams in fast-paced high-stress environments.
- Deep understanding of global supply chain networks airline recovery logistics charter services and expedited freight routing.
- An existing book of business and established relationships within the aviation or aerospace sectors are highly desirable.
- Exceptional problem-solving communication and decision-making abilities.
Required Skills:
Skills & Experience Required: Proven experience in business development or commercial roles within the logistics or oil & gas industry. Solid understanding of project logistics freight forwarding and supply chain operations particularly in energy or industrial sectors. Strong experience in client engagement contract negotiation and solution selling. Bachelors or Masters degree in Business Logistics Engineering or a related field. If you are interested please click apply to be contacted by a member of the team. You can also text your full name Singapore Sales to 03
