Anti Abuse Lead, Mail Operations (Trust & Safety)

As one of a team of Mail Operations functional leads on the Trust u0026 Safety team you will help protect users by reducing spam phishing and other abusive behaviors across our email ecosystem at global scale.

In this role you will have an active role in defining operational strategy and execution for mail integrity working closely with Product Engineering Policy Legal Support and Vendor teams. You will operate in a fast-moving adversarial environment balancing automation and human review to reduce harm while preserving a high-quality user experience.

Own end-to-end mitigation operations for spam phishing malware and other abuse across inbound and outbound traffic on messaging products across Apple on experience with account farming understanding patterns and blocking leadership and coaching to a 24/7 team of offshore contractors performing the critical and execute strategies to proactively reduce abusive/unwanted content at scale while minimizing false positives and unintended user observability and monitoring to detect emerging abuse trends and adversarial behaviors early and drive rapid response mitigation and long-term prevention with Engineering and Product to operationalize ML models classifiers and rules for spam detection and with SRE / operations teams in mail DNS security spam filter product development and related technology internal and vendor teams. nOwn end-to-end spam and abuse operations designing scalable workflows escalation frameworks SLAs and quality standards while driving incident response and systemic remediation. nPartner closely with Product Engineering Anti-Abuse and Trust u0026 Safety teams to embed enforcement and operational rigor into product and policy decisions. nBuild and lead a high-performing global operations organization fostering accountability capability development and continuous improvement. nDefine and track KPIs across spam fraud and account abuse leveraging data and experimentation to optimize mitigation strategies and clearly communicate risks and trade-offs to senior leadership.n

Bachelors degree or equivalent practical experience.n12 years of experience in mail operations abuse prevention mail or messaging operations content moderation or related fields.n8 years of experience being an operational hands on lead across spam filtering teams across multiple time zones. nExperience operating large-scale global workflows in ambiguous and fast-changing analytical and problem-solving skills with a track record of data-driven decision-making.

Experience working on email platforms messaging systems or large-scale anti-spam/anti-abuse with ML-based classification systems rules engines and adversarial abuse written and verbal communication skills including influencing senior participation in industry trust groups is a plus.