Anne Arundel County PCLaptop Imaging & Deployment Technician

Job Title: Desktop Support Specialist
Duration (Contract): 6 Months
Client Location: Annapolis MD 21401

Location Preference: Onsite

Job Description:

We are seeking a skilled and dependable PC/Laptop Imaging & Deployment Technician to support a 6-month hardware refresh this role the selected candidate will be based out of the County office in Annapolis MD and will be responsible for imaging and deploying new Dell laptops and desktop PCs to county employees there as well as across multiple office locations. The ideal candidate is hands-on organized and comfortable working directly with end users in a professional government environment.

Key Responsibilities:

Image Dell laptops and desktop PCs using standard county-approved deployment tools and processes

Deploy newly imaged equipment to employees at client office locations

Transport equipment (laptops desktops all-in-one workstations) safely between county facilities using a provided county vehicle

Unhook document and retire existing/old hardware units during the refresh process

Set up and configure new PCs and laptops for end users ensuring a smooth transition from old to new equipment

Install approved software packages on deployed devices as part of the standard build or as directed

Assist end users with familiarization of new equipment and address questions or concerns at the point of deployment

Troubleshoot and resolve hardware software and connectivity issues identified on newly deployed equipment

Maintain accurate records of deployed retired and in-progress equipment throughout the project lifecycle

Coordinate with project leads and IT staff to prioritize and schedule deployments across county locations

Adhere to county IT policies security protocols and professional standards at all times

Required Qualifications & Skills:

Technical Skills

• Prior experience supporting hardware refresh or large-scale PC deployment projects.
• Hands-on experience with PC/laptop imaging using tools such as Microsoft Deployment Toolkit (MDT) SCCM/MECM or similar imaging solutions
• Proficiency in deploying and configuring Dell laptops and desktop/all-in-one hardware
• Working knowledge of Windows 10/11 operating system installation configuration and troubleshooting
• Ability to install and configure software packages and applications in a Windows environment
• Familiarity with basic network connectivity setup (domain joining VPN network drives printers)
• Experience with hardware swap procedures: disconnecting peripherals replacing units and reconnecting in an office setting
• General hardware troubleshooting skills (boot issues peripheral connectivity driver problems etc.)

Desired Qualifications:

CompTIA A certification or equivalent technical certification

Experience working in a government public sector or enterprise IT environment

Familiarity with Active Directory for user account and machine management

Experience with asset management or ITSM ticketing systems (e.g. ServiceNow Jira Remedy)

Knowledge of BitLocker or other disk encryption solutions used in enterprise deployments

Experience with Dell-specific tools such as Dell Command Deploy or Dell BIOS configuration utilities

Familiarity with Microsoft 365 / Office suite setup and activation in enterprise environments

The hourly range for roles of this nature are $25.00 to $35.00/hr. Rates are heavily dependent on skills experience location and industry.

cyberThink is an Equal Opportunity Employer.