Animal Medical Centers of Loudoun Practice Manager

Who is VetEvolve

VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the support tools and structure they need to thrive without losing what makes each practice unique. We are intentionally focused on growth not as an end in itself but as a way to strengthen our practices expand access to care and create more opportunities for our teams.

Guided by our values: Care First. Better Together. Grow Forward. Own It. We create an environment where veterinary professionals can do their best work build meaningful careers and deliver exceptional care. Growth with intention. Care without compromise.

Position Summary:

The Practice Manager is responsible for the overall success of their hospitals daily operations ensuring exceptional patient care client service and business performance. This role serves as the driving force behind a positive high-performing culture.

The Practice Managermaintainsa clear focus on operational excellence and team engagement while fostering strong relationships across all levels of the organization. With a balance of empathy accountability and business acumen this leader keepsVetEvolvesmission and values at the forefront of all decisions communications and strategic initiatives.

Using excellent communication organization and time-management skills the Practice Manager creates a cohesive collaborative and compassionate environment where the team and clients feel valued and where pets receive the highest quality care.

The Practice Manager works closely with the Regional Manager to execute regional initiatives achieve financial and operational goals and contribute to the broader success ofVetEvolvesnetwork of hospitals.

Primary Responsibilities:

• Own hospital-level results across revenue labor management client satisfaction and operational efficiency reporting regularly to the Regional Manager.
• Manage all aspects of hospital operations to ensure smooth efficient and high-quality delivery of patient care and client service.
• Oversee employee time and attendance review and approve payroll hours and ensuretimelysubmission for processing.
• Monitor payroll costs and track actual results against budgetidentifyingopportunities for efficiency and optimization.
• Coordinate allaccountspayable activities ensuring timely and accurate communication of information to the bookkeeper.
• Lead proactive inventory management processes by monitoring stock levels verifying pricing accuracy minimizing outages and communicating updates to the team.
• Partner with the Regional Manager to align inventory performance with budget goals and vendor incentive programs.
• Develop and manage staff and doctor schedules to balance patient flow client needs and team workload while minimizing overtime.
• Partner with veterinarians and support leaders to recruit interview hire onboard train and evaluate team members across all hospital departments.
• Foster a positive engaged culture by promoting teamwork morale and alignment withVetEvolvesmission and core values.
• Oversee day-to-day operations across both the front-of-house and treatment areas ensuring a seamless client and patient experience.
• Maintain open communication with veterinarians to continually improve medical quality and client service;facilitatedoctor meetings and share updates with the team and Regional Manager.
• Conduct regular team and department meetings to share updates celebrate wins and reinforce operational and cultural goals.
• Handle client concerns and complaints promptly and professionally collaborating with veterinarians on any matters related to medical standards of care.
• Execute approved local marketing initiatives and social media strategies developed in partnership with the Regional Manager and Marketing team.
• Organize andparticipatein community events to build relationships strengthen client loyalty and enhance the hospitals local presence.
• Serve as the primary contact for Practice Management System (PMS) vendors; troubleshoot system issues and proactivelyidentifyopportunities tooptimizeutilizationand efficiency.
• Monitor andmaintainmedical equipment to ensure functionality compliance and readiness for patient care.
• Maintain compliance with all local state and federal regulations and promptly address or escalate any safety or licensing concerns to the Regional Manager.
• Regularly review practice performance metrics (P&L labor production and client satisfaction) with the Regional Manager toidentifytrends and implement corrective actions.
• Collaborate with cross-functional partners to ensure hospital operations align withVetEvolvestandards.

Qualifications:

• Bachelors degree in Business Administration Management ora relatedfield preferred or equivalent combination of education and progressive veterinary practice management experience.
• Minimum of 35 years of leadership experience in a veterinary environmentrequired.
• Demonstrated success managing teams driving operational performance and improving client satisfaction.
• Strong understanding of veterinary practice operations financial drivers (P&L management budgeting KPI tracking) and compliance requirements.
• Proven ability to coach develop and motivate diverse teams while fostering a culture of accountability engagement and collaboration.
• Demonstrated success in delivering exceptional client experiences and fostering a consistent culture of service excellence.
• Experience managing multiple priorities in a dynamic fast-paced environment whilemaintainingaccuracy organization and sound judgment.
• Strong communicationand interpersonal skills; able to build trust and alignment with doctors team members and leadership through professionalism and collaboration.
• Track recordofidentifyingchallenges evaluating options and implementing effective solutions that improve patient care client satisfaction and operational outcomes.
• Skilled in Microsoft Office Suite and practice management software with the ability toleveragetechnology to enhance efficiency and reporting accuracy.
• Certified Veterinary Practice Manager (CVPM) designation preferred or willingness to pursue certification.
• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.
• Comfortable sitting standing walking bending and kneeling for extended periods throughout the workday.
• Professional neat appearance consistent with hospital standards.

Continuing Education & Development

• Attend a minimum of two (2) Practice Management Meetings or workshops per year to foster collaboration and ongoing professional growth (pre-approval required by the Director of Operations).
• Participate in at least two (2)VetEvolveevents annually (e.g. conferences CE dinners diligence meetings) to strengthen business understanding and connection across the organization.
• This role serves as a key developmental position for individuals aspiring to future multi-site leadership opportunities withinVetEvolve.

Compensation and Benefits:

• We offer a comprehensive benefits package that includes medical dental and vision addition employees are eligible toparticipatein our401(k) retirementplan. Other benefits include paid time off paidholidaysand access to employeeassistanceprogram.

Hours:

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations

Travel Requirements:

• Minimal travel (010%); occasional travel within the region for meetings cross-training or events as required/approved.

Ready to Learn More

We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.