Analytics Solutions Associate Senior Payment Operations

Join our team to help deliver trusted reporting and analytics that support the daily management of Payments Operations. At JPMorgan Chase you will use your analytical mindset technical skills and attention to detail to help leaders understand performance manage risk and identify opportunities for improvement. You will collaborate with global partners support a strong control environment and contribute to solutions that make reporting more accurate efficient and sustainable. Build your career with us in a culture that values teamwork ownership curiosity and continuous improvement.

As a Senior Associate within Payments Operations Strategy Innovation & Governance Data Insights & Analytic Solutions you will support operational reporting and analytics used to monitor performance manage risk and inform business decisions. You will help maintain dashboards scorecards and metrics by performing data quality reviews monitoring reporting processes documenting procedures and supporting access controls. You will deliver scheduled reporting and ad hoc analysis while supporting production needs issue triage and timely stakeholder this role you will partner with Operations Technology and Data teams to improve reporting reliability reduce manual effort and strengthen controls through practical automation and process improvement.

Job Responsibilities

• Support scheduled operational reporting including execution validation publishing distribution and stakeholder communications.
• Provide business-as-usual support for reporting processes including issue triage root-cause coordination escalation and resolution tracking.
• Maintain dashboards scorecards and performance reporting that help leaders monitor day-to-day operations.
• Develop and enhance queries transformations and reporting logic to support consistent and reliable metrics.
• Validate data quality through reconciliations control checks and exception review to support accuracy and audit readiness
• Monitor reporting outputs and processes to identify failures anomalies and emerging risks.
• Document metric definitions assumptions data sources and procedures to support governance and repeatability.
• Manage reporting and analysis requests by clarifying requirements confirming priorities and communicating status.
• Deliver ad hoc analysis that clearly explains assumptions findings risks and business impacts.
• Partner with global stakeholders to define reporting needs metric definitions and success measures.
• Identify automation and process improvement opportunities that reduce manual effort and improve reporting reliability.

Required qualifications capabilities and skills

• Bachelors degree in a quantitative analytical technical or related discipline or equivalent practical experience.
• 5 years experience in operational reporting analytics business intelligence or data analysis.
• 5 years of experience writing SQL for relational databases including querying joining validating and reconciling data.
• Experience working in a control-oriented environment with strong attention to accuracy documentation auditability and access management.
• Demonstrated ability to translate business questions into reporting requirements metrics and actionable insights.
• Experience supporting issue management activities including triage prioritization escalation and timely communication.
• Strong written and verbal communication skills with the ability to explain data concepts to technical and non-technical audiences.
• Ability to manage multiple deliverables meet deadlines and adapt to changing priorities in a fast-paced environment.

Preferred qualifications capabilities and skills

• Experience using business intelligence or analytics tools such as Tableau Power BI or Alteryx.
• Experience supporting Payments Operations financial services operations or another high-volume operations environment.
• Familiarity with modern data platforms or cloud-based data environments such as Databricks or Snowflake.
• Experience using Python or similar tools to support analytics automation.
• Familiarity with standard operating procedures runbooks inventories or control documentation.
• Experience identifying process improvements that reduce manual effort strengthen controls or improve reporting reliability.
• Familiarity with Jira or similar tools for tracking intake incidents and delivery activities.