Analyst US OTC Business Process

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Johnson & Johnson MedTech is recruiting an Order to Cash Business Process Analyst.

Johnson & Johnson MedTech provides account management and customer support services to key health care customers including hospital systems and group purchasing organizations leading health plans pharmacy benefit managers and government health care institutions. The company also provides contract management logistics and supply chain functions for the major Johnson & Johnson MedTech franchises.

Johnson & Johnson Americas Excellence US Order to Cash Business Process Enablement & Reliability team is part of Johnson & Johnsons Supply Chain organization supporting operations across all Johnson & Johnson MedTech Companies. Deliver strives to deliver exceptional customer experience through leading critical customer-facing functions such as customer service distribution and addition Deliver oversees critical business enablers including how we gather and manage supply chain master data safe and secure supply chain practices product identification standards and market/channel access capabilities. It supports Johnson & Johnson Medical Devices sector and located in every region of the world where Johnson & Johnson operates. Americas Excellence US & BPO Group is a critical component of our supply chain working collaboratively to ensure that quality safety and the experience of our customers is our top priority.

This role will be part of US Order to Cash Business Process Enablement & Reliability reporting to the Manager Business Process Enablement Surgery EP &Neuro. The OTC Business Enablement Analyst will be a key partner in deployment of enhanced business processes and root cause analysis and resolution of process issues that impact MedTech franchises while maintaining a customer centric focus. They will partner with Commercial Supply Chain IT and Compliance to ensure that integrated approaches are provided.

This role will support changes related to process improvements enhancements and break/fix solutions on the Order to Cash system. They will be responsible for testing performing root cause analysis and resolution of process issues that impact the Medical Technology franchises.

Key Responsibilities:

• Serve as a subject matter expert with multi-functional team members for Surgery EP &Neuro OTC processes answering inquiries resolving issues and providing status updates to the impacted business partners.

• Maintains a balance between business needs and strategies within IT standards to guide well-informed decisions.

• Accountable for communications and partner alignment in support of process improvements break/fix solutions and approved system improvements

• Collaborate with commercial supply chain compliance and IT organizations to develop end to end strategic solutions and root cause analysis.

• Designing and maintaining business process flows handled within the OTC platform.

• Attend project status review system change reviews for requirements gathering and scope definition.

• Accountable for business simulation and user acceptance testing.

Qualifications

Education:

Minimum of Bachelors degree or University degree required; focused degree in Supply Chain IT or business focus preferred

Experience and Skills:

Required:

• Minimum 2 years of relevant professional experience

• The ability to communicate effectively with employees at all levels.

• Validated experience in testing methodology

• Process oriented

• Supply Chain experience

• Knowledge of SAP Sales & Distribution Module

• Knowledge of CSV SOX and GxP compliance requirement

• Strong Analytical Skills with technical competence

• Strong written and verbal communication skills

• Successfully balance multiple priorities be very organized and work efficiently to meet commitments.

• Strong Excel SharePoint skills.

Preferred:

• Understanding of supply chain interdependencies (end-to-end)

• Demonstrated use of continuous improvement tools and methodology such as Process Excellence LEAN and project management to evaluate challenge and optimize business processes.

• Change management skills

• Validated experience working remotely with business partners in a highly collaborative environment

• Detailed understanding of Surgery business processes and data within and across areas

• Experience using Supply Chain tech platforms (e.g. JIRA Solman IRIS etc.)

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request accommodation please contact us via or contact AskGS to be directed to your accommodation resource.

If you are under 18 years of age you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment as well as get a parents consent for the background check.

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The anticipated base pay range for this position is :

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