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Job Description

Johnson & Johnson is recruiting for an Analyst North America Transportation Operations team located in New Brunswick NJ.

The Analyst on the North America Transportation Operations team is responsible for supporting the flawless operational execution of North America transportation lanes managed door-to-door. This position supports day-to-day transportation operations issue management logistics coordination and collaboration with freight forwarders shipping sites and supply planning teams to ensure reliable product flow and customer service.

Key Responsibilities

Support door-to-door operational management for Johnson & Johnson North America transportation lanes to ensure consistent product availability and customer satisfaction.

Coordinate transportation activities track and trace shipments and support exception management for assigned transportation lanes.

Investigate operational issues and collaborate with internal and external stakeholders to drive timely resolution.

Monitor shipment performance and communicate transportation updates risks and delays to relevant stakeholders.

Support process improvement initiatives using continuous improvement methodologies to drive operational excellence and efficiency.

Analyze operational reports dashboards and performance metrics for management review.

Participate in vendor performance reviews and support daily interactions with logistics service providers.

Support product launches customer service initiatives and transportation-related projects.

Assist sourcing and transportation teams during transportation bids lane implementations and service transitions.

Partner with distribution centers and manufacturing facilities to coordinate freight movement across inter-regional transportation lanes.

Collaborate with Deliver Quality and transportation partners to ensure compliance with all quality and regulatory requirements.

Serve as a point of contact for transportation-related inquiries involving shipment status documentation issues delays and service disruptions.

Perform operational analyses to identify trends risks and opportunities for continuous improvement.

Support event management activities and transportation issue resolution as required.

Qualifications

Education

Required Minimum Education: Bachelors Degree

Experience and Skills

Required:

1 to 3 years of experience in Transportation Logistics Customer Service Supply Chain or a related field.

Strong analytical and problem-solving skills.

Ability to manage multiple priorities in a fast-paced environment.

Proficiency with Microsoft Office applications particularly Excel and PowerPoint.

Strong communication and collaboration skills.

Ability to work effectively within a matrix organization and across diverse cultures.

Demonstrated commitment to Johnson & Johnson Credo values and business integrity.

Preferred:

Experience or internship in Planning Distribution Manufacturing Transportation Logistics Customer Service or Supply Chain Operations.

Exposure to continuous improvement methodologies such as Lean FPX or Six Sigma.

Basic knowledge of project management concepts and tools.

Familiarity with transportation analytics reporting tools Tableau Power BI or Alteryx.

Experience working with transportation management systems (TMS) or logistics platforms.

Other

Fluent in English.

Additional language skills preferred but not required.

Equal Opportunity Statement

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin or protected veteran status and will not be discriminated against on the basis of disability.

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