Analyst OTC Process Reliability

Johnson & Johnson

Job Location:

Raynham, MA - USA

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

Professional

All Job Posting Locations:

Palm Beach Gardens Florida United States of America Raynham Massachusetts United States of America Warsaw Indiana United States of America

Job Description:

DePuy Synthes is recruiting for a(n) Analyst OTC Process Reliabilitylocatedin Raynham MA or Palm Beach Gardens FL or Warsaw IN.

Job Overview:
The Analyst OTC Process Reliability plays a key role in supporting the Order to Cash Business Process Enablement & Reliability organization by ensuring the reliability andcontinuous improvement of OTC systems and processes across DePuy Synthes. Thisposition focuses on resolving operational issues supporting system enhancementsand enabling efficient order processing that directly impacts customer experience andbusiness performance.

Key Responsibilities:
Manage OTC exceptions and support: resolve consignment reconciliations
billing kickouts pricing/incomplete orders zero-pick and credit holds; perform
Winshuttle operations and SERF testing; triage EDI/IDOC errors (open IRIS
tickets escalate to IT); troubleshoot SAP access; ensure compliance produce
order notes drive cross-functional fixes and customer follow-up and complete
required training.
Support moderate-sized OTC projects: define scope gather requirements
manage delivery tasks and drive timely decisions.
Act as the OTC subject-matter expert for DePuy Synthes processes answering
inquiries resolving issues and providing status updates to business and IT
partners.
Own change control communications and stakeholder alignment for processimprovements break/fix activities and approved system changes.
Collaborate with commercial supply chain compliance and IT teams to designend-to-end solutions and perform root-cause analysis.
Support requirements gathering and testing activities including participation insolution reviews development of test plans and preparation of valid data forBusiness Simulation Testing and User Acceptance Testing.
Drive continuous improvement using Lean/Process Excellence and project
management techniques while maintaining visibility into supply-chain
interdependencies.
Utilize SAP and work with supply-chain platforms (e.g. Jira SolMan IRIS) to
enable remote cross-functional collaboration and traceability.

Qualifications
Education:
Bachelors preferred
Degree in Supply Chain Information Technology Business or a related field
preferred

Experience and Skills:
Required:
Minimum of 2 years of relevant professional experience; business experience is also preferred
Strong analytical and problem-solving skills with technical aptitude
Experience with testing methodologies and structured validation processes
Knowledge of compliance requirements (e.g. CSV SOX GxP)
Process-oriented mindset with attention to detail and accuracy
Proven ability to manage multiple priorities stay organized and meet deadlines

Preferred:
Understanding of OTC processes and error handling workflows
Understanding of Error Handling Processes as it relates to the OTC process
Understanding of supply chain interdependencies (end-to-end)
Demonstrated use of continuous improvement tools and methodology such as
Process Excellence LEAN and project management to evaluate challenge
and optimize business processes.
Change management skills
Experience in SAP Sales & Distribution Module
Detailed understanding of MedTech business processes and data
Experience using Supply Chain tech platforms (e.g. JIRA Solman IRIS etc.)
Validated experience working remotely with business partners in a highly
collaborative environment
Strong written and verbal communication skills with ability to work across all
organizational levels
Other:
Limited; up to 10% domestic and/or international travel may be required

For more information on how we support the whole health of our employees throughouttheir wellness career and life journey please visit .

Johnson & Johnson announced plans to separate ourOrthopaedicsbusiness toestablisha standaloneorthopaedicscompany operating as DePuy Synthes. The process of the planned separation isanticipatedto be completed within 18 to24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be regulatory approvals and other customary conditions and approvals. Should you accept this position it isanticipatedthat following conclusion of the transaction you would be an employee of DePuySynthesand your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes atan appropriate timeand subject to any necessary consultation processes.

Johnson & Johnsonisan Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federalstateor local law. We actively seek qualified candidates who areprotectedveterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnsoniscommitted to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to requestan accommodation external applicants please contact us via internal employees contactAskGSto be directed to your accommodation resource.

#LI-Hybrid

#DePuySynthesCareers

Required Skills:

Preferred Skills:

Analytical Reasoning Business Behavior Customer Centricity Customer Intelligence Customer Service Philosophy Customer Support Operations Customer Support Platforms Customer Support Policies and Procedures Customer Support Trends Data Analysis Execution Focus Issue Escalation Mentorship Order Processing Service Excellence Service Request Management

The anticipated base pay range for this position is :

65000.00 - 117000.00 USD Annual

Additional Description for Pay Transparency:

Subject to the terms of their respective plans employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire employees are eligible for the following time off benefits: Vacation 120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado 48 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year Holiday pay including Floating Holidays 13 days per calendar year Work Personal and Family Time - up to 40 hours per calendar year Parental Leave 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave 240 hours for an immediate family member: 40 hours for an extended family member per calendar year Caregiver Leave 80 hours in a 52-week rolling period10 days Volunteer Leave 32 hours per calendar year Military Spouse Time-Off 80 hours per calendar year For additional general information on Company benefits please go to: - Experience: