Analyst IV Business Systems POSRetail Payments

Ahold Delhaize USA a division of global food retailer Ahold Delhaize is part of the U.S. family of brands which includes five leading omnichannel grocery brands Food Lion Giant Food The GIANT Company Hannaford and Stop & Shop. Our associates support the brands with a wide range of services including Finance Legal Sustainability Commercial Digital and E-commerce Technology and more.

The Business Systems Analyst IV is a senior individual contributor responsible for delivering highly reliable scalable and secure POS and Payments technology solutions that support Retail Operations Payments and Finance. This role operates as a technical and functional leader within the team driving solution design system integration and end-to-end delivery across complex platforms.

The analyst partners closely with product owners architects engineers vendors and business stakeholders to translate business needs into effective technology solutions while promoting best practices operational excellence and continuous improvement.

This role supports multiple POS and Payments platforms including ACI Retail Commerce Server NCR Connected Payments (OpenEPS ServerEPS Common Client WebEPS) Verifone and Ingenico PIN pads and estate management solutions.

Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations. Our core offices include Salisbury NC Quincy MA Carlisle PA Scarborough ME and Chicago IL

Applicants must be currently authorized to work in the United States on a full-time basis.

Duties & Responsibilities:

• Own the design configuration integration and implementation of POS and Payments solutions across multiple platforms and portfolios.
• Lead end-to-end delivery of medium to large initiatives including discovery requirements design testing implementation and support.
• Ensure solutions are scalable stable secure and aligned to business and IT objectives.
• Provide hands-on expertise in system configuration integration patterns and troubleshooting.

• Serve as a subject matter expert (SME) for POS and Payments systems including payment processing flows device interactions and store systems.
• Drive solution design decisions in collaboration with architects and engineering teams.
• Evaluate and recommend improvements for system performance reliability and cost efficiency.
• Contribute to the evaluation and adoption of emerging technologies and enhancements.

• Partner with business stakeholders across Retail Operations Payments and Finance to understand requirements and translate them into technical solutions.
• Collaborate with product owners to refine backlogs define user stories and ensure alignment with strategic priorities.
• Build and maintain strong relationships with vendor partners and external service providers.

• Lead triage and resolution of complex production issues (P1/P2) including participation in incident bridge calls and root cause analysis.
• Ensure systems meet operational SLAs for availability performance and reliability.
• Support audit compliance and regulatory activities (e.g. PCI) including access reviews and controls validation.
• Drive continuous improvement through automation monitoring and process optimization.

• Provide mentorship and guidance to junior analysts and team members.
• Promote best practices in requirements management documentation testing and delivery.
• Take ownership of initiatives and proactively drive outcomes with minimal oversight.

Qualifications:

• Bachelors degree in Computer Science Information Systems or related technical field (or equivalent experience).
• 5 years of experience driving solution design system integration and end-to-end delivery across complex platforms.
• Experience supporting large-scale retail environments (grocery or fuel preferred).
• Strong knowledge of the credit/debit payments ecosystem including authorization flows devices and settlement concepts.
• Experience working with POS systems payment gateways or payment devices (e.g. Verifone Ingenico).
• Proven ability to deliver complex technology solutions end-to-end.
• Strong analytical problem-solving and troubleshooting skills.
• Excellent communication skills with the ability to influence stakeholders across technical and business teams.
• Ability to manage multiple priorities and deliver within time-based constraints.

Preferred Qualifications:

• Experience with ACI Retail Commerce Server (RCS).
• Experience with NCR Connected Payments (OpenEPS ServerEPS WebEPS Common Client).
• Experience with PIN pad configuration key management and estate management tools.
• Experience with POS platforms such as NCR Storeline Emerald or Toshiba ACE.
• Experience in Agile and product-based delivery models.
• Familiarity with PCI compliance and payment security standards
• Experience in modernization or platform migration initiatives.

Salary Range:$

Actual compensation offered to a candidate may vary based on their unique qualifications and experience internal equity and market conditions. Final compensation decisions will be madein accordance withcompany policies and applicable laws.

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At Ahold Delhaize USA we provide services to one of the largest portfolios of grocery companies in the nation and were actively seeking top talent.

Our team shares a common motivation to drive change take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage care teamwork integrity (and even a little humor) we are dedicated to being a great place to work.

We believe in collaboration curiosity and continuous learning in all that we think create and do. While building a culture where personal and professional growth are just as important as business growth we invest in our people empowering them to learn grow and deliver at all levels of the business.