Analyst, IT Desktop Support I (Queens and Manhattan)

Were a physician-led patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary multispecialty and urgent care providers serve millions of patients in traditional practices patients homes and virtually through VillageMD and our operating companies Village Medical Village Medical at Home Summit Health CityMD and Starling Physicians.

When you join our team you become part of a compassionate community of people who work hard every day to make health care better for are innovating value-based care and leveraging integrated applications population insights and staffing expertise to ensure all patients have access to high-quality connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @ @ @ @ @ @ or @.

IT Desktop Analyst (Level 1)

The IT Desktop Analyst role supports and maintains organizational computer systems desktops and peripherals. This role includes installing diagnosing repairing maintaining and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The IT Specialist will also troubleshoot problem areas (in person by telephone or via work order) in a timely and accurate fashion and provide end-user assistance where required.

Responsibilities

• Provide installation and support for a wide variety of hardware including laptops desktops network and server equipment tablets cell phones and other peripherals.
• Provide white-glove end-user support leveraging multiple communication methods such as phone Microsoft Teams chat and in-person support.
• Suggest upgrades/replacements of hardware and software when appropriate.
• Perform software/application installation and support.
• Efficiently identify software and hardware issues that require Level 3 or third-party escalations to minimize business disruptions.
• Ensure all issues and requests are documented in ServiceNow and completed within established SLAs.
• Ensure all hardware assets are running optimally and logged into the asset management tracking system.
• Participate in IT equipment installation and removal related to construction integrations and other projects as needed.
• Participate in scheduled support rotations including after-hours weekends and holidays as needed.
• Provide Help Desk phone support when required.
• Collaborate with infrastructure and application teams to identify areas for improvement and implement processes and procedures that support the IT department.

Position Requirements

• Associate degree or technical school experience preferred; A Certification is a plus.
• 23 years of Desktop Support experience.

Knowledge & Experience

• Excellent knowledge of PC and desktop hardware.
• Working technical knowledge of industry standards IT support procedures operating systems and Microsoft software. MAC OSX experience is a plus.
• Ability to operate tools components and peripheral accessories.
• Ability to read and understand technical manuals procedural documentation and OEM guides.

Personal Attributes

• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong written oral and interpersonal communication skills.
• Ability to research PC and software issues/products as required.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and detail-oriented.
• Team-oriented and skilled in collaborative environments.

Physical Job Requirements

• Sitting standing or walking for extended periods of time.
• Dexterity of hands and fingers to operate computer equipment tools and peripherals.
• Ability to lift and transport moderately heavy objects such as computers and peripherals.
• Travel may be required for on-site hardware and software troubleshooting and repair.

Pay Range $25 to $28

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMDs benefit platform includes Medical Dental Life Disability Vision FSA coverages and a 401k savings plan.

Our Companyprovides equal employment opportunities (EEO) to all employees and applicants for employment without regard to and does not discriminate on the basis of race color religion creed gender/sex sexual orientation gender identity and expression (including transgender status) national origin ancestry citizenship status age disability genetic information marital status pregnancy military status veteran status or any other characteristic protected by applicable federal state and local laws.

OurCompanycares about the safety of our employees and Companydoes not use chat rooms for job searches or Companywill never request personal information via informal chat platforms or unsecure Companywill never ask for money or an exchange of money banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at selectOur Companylocations during regular business hours only. For information on job scams visit file a complaint at Experience:

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