Analyst II, Customer Experience Process

Posting Date

06/09/2026

3201 S 323rd StFederal WayWashington98001-5023United States of America

• Completes established tasks that may require discretion or more advanced problem-solving
• Develops and maintains documentation training materials and stakeholder communications to support the adoption and governance of ITSM practices
• Performs analysis and translates data into compelling narratives to assist product owners and team managers in understanding their product/teams impact to the greater support landscape
• Applies meeting facilitation skills to lead discussions on Process activities (e.g. Process Syncs)
• Leads small-to-medium scale process improvement projects from identification to implementation including gathering requirements coordinating with stakeholders and overseeing execution
• Acts as a designated Subject Matter Expert (SME) on key ITSM processes providing guidance and support to teammates and stakeholders to foster process maturity
• Coaches and mentors junior analysts in area(s) of expertise providing oversight on tasks and fostering skill development within the team
• Leverages available resources including AI tools to produce ad-hoc deliverables quickly and competently to support process governance and analysis
• Communicates effectively across different audiences and multiple mediums
• Participates in rotation with peers to deliver relevant training & documentation to Process stakeholders
• Other Duties as Assigned

What Well Provide:

More than just pay our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits:Medical dental vision 401(k) match paid time off PTO cash out
• Support for you and your family:Family resources EAP counseling sessions accessHeadspace backup child and elder care maternity/paternity leave and more
• Professional development programs:DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVitas online training platform StarLearning.

At DaVita we strive to be a community first and a company second. We want all teammates to experience DaVita as a place where I belong. Our goal is to embed belonging into everything we do in our Village so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited hired assigned and promoted without regard to race national origin religion age color sex sexual orientation gender identity disability protected veteran status or any other protected characteristic.

This position will be open for a minimum of three days.

The Salary Range for the role is $80168.40-$94000.00 per year.

If a candidate is hired they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.

Washington Exempt: $80168.40/year Washington Non-exempt: Bellingham: $19.13/hour Burien: $21.63/hour Everette: $20.77/hour Unincorporated King County: $20.82/hour Renton: $21.57/hour Seattle: $21.30/hour Tukwila: $21.65/hour Remainder of Washington state: $17.13/hour

Required Experience:

IC