Analyst I Service Desk
Job Location:
Phoenix, AZ - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Primary City/State:
Deer Valley - 2502 W Utopia Rd Phoenix AZ 85027Category:
IT SupportShift:
DayDepartment:
IT Customer ServiceHybrid must reside in Arizona
Great care starts with great people. (Like you.)
At HonorHealth youll find something special. From humble beginnings in 1927 to one of Arizonas largest nonprofit healthcare systems our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most caring for the health and well-being of people and communities across the greater Phoenix area.
Responsibilities:
In addition the Service Desk Analyst I participates in a support on-call rotation facilitating off-hour work functions in support of incidents upgrades patches and project task fulfillment.
- Provides end user application support defines & documents incident scope uses critical thinking to analyze problems identifies root cause troubleshoots issues to achieve first call resolution or escalate issues when appropriate. Triages and prioritizes incidents monitors incidents status takes ownership and follow-ups with other departments to ensure timely issue resolution. Reports for emergency response and perform assigned tasks. Follows up with customers to obtain additional information and ensure incident resolution. Utilizes application tools assists users with access & provisioning installs & deploys applications. Documents and submits new content to the knowledgebase.
- Uses communication skills to listen to identify & address customer needs while building a relationship and rapport with customers. Builds positive working relationships with team members managers & all departments. Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
- Consistently lives out the commitment to the HonorHealth tenets of service excellence as illustrated in daily interactions with staff faculty physicians patients their families and others outside of HonorHealth: Customer Centered Service Focused Quality Driven Resource Wise and Growth Oriented. Maintains a professional appearance for both themselves and their work environment.
- Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.
- Performs other duties as assigned.
- High School Diploma or GED Required
- Associates or 2 years work related experience in Computer Science Information Systems or a related discipline. Preferred
- 1 year relevant experience Required
- 2 years experience in Networking and Active Directory. Experience in a Healthcare environment. Preferred
- HDI Support Center Analyst A ITIL Foundation Preferred
Were all in for your career.
Required Experience:
IC
About Company
HonorHealth is a nonprofit health system with 9 hospitals, and hundreds of primary, specialty and urgent care clinics in the Phoenix metro area. Learn more at
