Analyst Customer Success, Measurement US

The Opportunity 

The Measurement Team at Cint specializes in digital media measurement and advertising effectiveness. Media measurement enables advertisers to achieve real-time results for their media campaigns using Cints proprietary Lucid Measurement platform.

Members of the Measurement Customer Success Team serve as strategic partners to customers throughout their measurement journey. This role combines analytical problem-solving customer relationship management and measurement consulting to help clients maximize the value of Cints products and achieve their business objectives.

As Cint continues to grow its Measurement business this role represents an exciting opportunity to join a high-impact team and help scale the Customer Success function. The ideal candidate enjoys working directly with customers diving into data solving complex challenges and translating technical concepts into actionable recommendations. Success in this role requires equal parts curiosity communication and analytical thinking.

The position plays a critical role in driving customer satisfaction product adoption successful measurement outcomes and long-term client growth. It also offers the opportunity to influence processes strengthen customer partnerships and contribute to the continued evolution of the Measurement Customer Success team.

Responsibilities

• Serve as a trusted advisor to customers by providing consultative guidance on measurement strategy brand lift methodology product capabilities best practices and campaign success

• Build and maintain strong customer relationships through proactive communication regular business reviews and ongoing partnership

• Analyze study performance customer data and measurement results to identify trends uncover opportunities and provide actionable recommendations

• Train and educate customers on Cints suite of Measurement products and capabilities helping drive adoption and long-term success

• Translate complex technical methodological and analytical concepts into clear and practical customer-facing recommendations

• Partner closely with Sales Product Support and Operations teams to solve customer challenges and improve the overall customer experience

• Act as the voice of the customer internally by identifying recurring themes product gaps and opportunities for process improvement

• Monitor customer health engagement adoption and growth metrics including active users campaign launches and revenue growth to identify risks demonstrate value and support long-term customer success

• Manage multiple customer relationships projects and priorities simultaneously while maintaining a high level of quality and responsiveness

• Compile and analyze data from various sources including Cint proprietary software Excel Databricks and Salesforce

• Ensure customer goals and business objectives are achieved through proactive planning communication and follow-through

• Develop and maintain a deep understanding of Cints measurement products methodology and evolving industry landscape

Qualifications :

Qualifications

• BA/BS degree

• Minimum 13 years of experience in customer success account management project management client services market research consulting or another client-facing analytical role

• Strong communication skills with a proven ability to explain complex technical or data-driven concepts in a clear and concise manner

• Demonstrated ability to build credibility and relationships with customers and internal stakeholders

• Strong analytical problem-solving and critical-thinking skills

• Comfortable interpreting data and translating findings into meaningful recommendations

• Proficient in Microsoft Excel including Pivot Tables VLOOKUPs and other advanced functions

• Comfortable leading consultative customer conversations presentations and business reviews in person and through virtual platforms (Zoom Google Meet Teams etc.)

• Highly organized with the ability to manage multiple priorities and deadlines

• Detail-oriented self-motivated and eager to learn new skills and concepts

• Strong sense of ownership and accountability

• Adaptable and comfortable working in a fast-paced evolving environment

• Positive attitude and collaborative team-player mentality

Preferred Qualifications

• Knowledge of the digital media ecosystem and how digital media campaigns are planned executed and measured

• Experience in advertising technology market research media measurement customer success or related industries

• Experience using Salesforce Qualtrics SurveyMonkey Alchemer or similar platforms

• Market research coursework or experience

• Working knowledge of statistical concepts and research methodology

• Experience presenting insights recommendations or analytical findings to customers or stakeholders

• Experience supporting enterprise customers or strategic client relationships

Additional Information :

Candidates from Central or East Coast required

Anticipated Salary Range (US Only):

The anticipated pay range for this role is $48000 to $54000 annual base salary with on target annual commission of $2000 - $6000. In addition this position is also eligible for the following benefits:

• Medical Dental and Vision insurance options to suit you and your familys needs

• 401K with company matching

• PTO unlimited sick days

• Remote Work

• Paid maternity and paternity leave

#LI-Remote 
#LI-PU1

Our Values

Collaboration is our superpower

• We uncover rich perspectives across the world
• Success happens together
• We deliver across borders.

Innovation is in our blood

• Were pioneers in our industry
• Our curiosity is insatiable
• We bring the best ideas to life.

We do what we say

• Were accountable for our work and actions
• Excellence comes as standard
• Were open honest and kind always.

We are caring

• We learn from each others experiences
• Stop and listen; every opinion matters
• We embrace diversity equity and inclusion.

More About Cint

Were proud to be recognised in Newsweeks 2025 Global Top 100 Most Loved Workplaces reflecting our commitment to a culture of trust respect and employee growth.

In June 2021 Cint acquired Berlin-based GapFish the worlds largest ISO certified online panel community in the DACH region and in January 2022 completed the acquisition of US-based Lucid a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ) listed on Nasdaq Stockholm this growth has made Cint a strong global platform with teams across its many global offices including Stockholm London New York New Orleans Singapore Tokyo and Sydney. ()

Additionally in a world of AI we want our candidates to understand our approach to the use of AI during the interview and hiring process so wed appreciate you reading our AI usage guide.

Remote Work :

Yes

Employment Type :

Full-time