Analyst Change Enablement (Memphis, TN)

The Analyst Change Enablement supports the successful adoption of enterprise technologies by developing and executing change enablement activities that help employees effectively embrace new tools processes and ways of working. This role serves as a liaison between business teams and Information Technology Services (ITS) helping to assess change impacts gather stakeholder feedback develop communications and training materials and drive user adoption for technology initiatives across ALSAC.

The Analyst partners with business leaders product teams and technology stakeholders to understand business needs improve processes and support technology implementations that advance organizational goals. This position plays an integral role in ensuring employeesincluding remote usersare prepared supported and equipped to successfully navigate change.

The ideal candidate is collaborative customer-focused highly organized and passionate about helping people adapt to technology-driven change.

• Support the development and execution of change enablement strategies and plans for enterprise technology implementations and enhancements.
• Partner with Product Teams business stakeholders vendors and ITS teams to support successful technology adoption and ensure solutions align with business objectives.
• Conduct stakeholder analysis assess organizational readiness identify change impacts and support mitigation planning for technology-related changes.
• Gather and analyze feedback from end users and stakeholders to improve adoption user experience and implementation outcomes.
• Design develop and maintain training materials digital learning resources job aids communications knowledge articles and other change support resources.
• Facilitate training sessions workshops demonstrations and other change enablement activities for new and existing technologies.
• Create and execute communication plans that build awareness understanding and engagement throughout the change lifecycle.
• Partner with business leaders to identify opportunities to improve business processes and leverage technology to increase efficiency and effectiveness.
• Utilize process analysis and continuous improvement methodologies to evaluate document and enhance business processes impacted by technology initiatives.
• Collaborate with stakeholders to elicit analyze document communicate and validate business requirements for changes to processes policies and systems.
• Monitor adoption metrics training effectiveness and user feedback to identify opportunities for continuous improvement and sustained technology adoption.
• Support change champion networks and stakeholder engagement activities to reinforce adoption and long-term success.
• Manage multiple projects and priorities simultaneously while maintaining strong customer service and stakeholder relationships.
• Travel approximately 1015% as required.

• General knowledge of business technology systems and computer applications.
• Strong verbal written presentation and facilitation skills with the ability to communicate effectively across all levels of the organization.
• Understanding of Change Enablement/Change Management principles methodologies and best practices.
• Experience supporting technology implementations within a structured change framework (e.g. Prosci ADKAR Kotter or hybrid approaches).
• Ability to create change-related deliverables including communications training materials digital learning guides job aids and AI-enabled support resources.
• Strong analytical organizational and problem-solving skills.
• Ability to work independently and collaboratively in a team environment.
• Experience facilitating meetings workshops and stakeholder discussions.
• Proficiency with Microsoft 365 applications Visio Learning Management Systems (LMS) and digital learning tools.
• Knowledge of business process analysis and process improvement methodologies including Lean Six Sigma Agile or similar approaches.

• Bachelors degree in Business Organizational Development Communications Education Information Systems Human Resources or a related field or equivalent combination of education and experience.
• 57 years of experience in change enablement change management organizational development training business analysis process improvement technology adoption or related disciplines.
• Experience supporting enterprise technology implementations and organizational change initiatives preferred.

• Prosci Change Management Certification preferred.
• Six Sigma Green Belt preferred.
• Experience supporting enterprise-wide digital transformation initiatives.
• Experience developing digital learning content and measuring adoption outcomes.